Banquet Operations Lead — Craft Memorable Events

Youthtown Inc; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

Hilton is seeking a Banquet Manager to oversee planning, setup and delivery of all banquet events, ensuring flawless execution and guest satisfaction. You will lead staff, coordinate with clients, and maintain top service standards across banquet spaces.

The role emphasizes team leadership, event budgeting, and cross-department collaboration, with a focus on hospitality excellence and memorable guest experiences.

Qualifications

• High school diploma or equivalent with strong communication skills.
• At least 2 years of leadership experience in hospitality; Supervisor/Assistant Manager path preferred.
• Hospitality degree is advantageous.
• Strong leadership and team management abilities.
• Excellent customer service and communication.
• Event planning and budget control expertise with attention to detail.
• Knowledge of safety protocols and hospitality standards.

Responsibilities

• Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Lead banquet staff, fostering a positive, high-performing team.
• Coordinate with clients to understand needs and exceed expectations.
• Maintain high service, cleanliness, and presentation standards in banquet areas.
• Monitor event costs, manage budgets, and ensure adequate inventory.
• Collaborate with other departments for smooth event operations.
• Address and resolve issues during events to uphold guest satisfaction.

Skills

Strong communication

Leadership experience

Team management

Customer service

Event planning

Budget control

Problem-solving

Safety protocols knowledge

Education

High school diploma

Hospitality degree advantageous

Job description

Hilton is seeking a Banquet Manager to oversee planning, setup and delivery of all banquet events, ensuring flawless execution and guest satisfaction. You will lead staff, coordinate with clients, and maintain top service standards across banquet spaces.

The role emphasizes team leadership, event budgeting, and cross-department collaboration, with a focus on hospitality excellence and memorable guest experiences.