Banking Customer Experience Associate (Part-Time)

Td; Marlborough; On-site; NZD 39,000 - 48,000; Full time

Job summary

TD is seeking a customer-focused team member to deliver exceptional service and handle routine banking transactions with accuracy. You will engage customers, respond to inquiries, and identify solutions to meet their needs. The role supports a collaborative team environment and emphasizes adherence to bank policies.

Candidates with a high school diploma or higher education are encouraged to apply. Prior experience in customer service or banking is desirable, and opportunities for growth and

Qualifications

• Proven customer service experience preferred.
• Ability to handle financial transactions accurately and efficiently.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver an exceptional customer experience with each interaction.
• Process a range of financial transactions accurately and efficiently.
• Respond to and resolve customer concerns, escalating when needed.
• Identify customer needs and provide appropriate banking solutions.
• Support team objectives and uphold policies and procedures.
• Contribute to a positive and equitable work environment.

Skills

Customer service

Attention to detail

Communication

Problem solving

Education

High School diploma

Post-secondary education preferred

Job description

TD is seeking a customer-focused team member to deliver exceptional service and handle routine banking transactions with accuracy. You will engage customers, respond to inquiries, and identify solutions to meet their needs. The role supports a collaborative team environment and emphasizes adherence to bank policies.

Candidates with a high school diploma or higher education are encouraged to apply. Prior experience in customer service or banking is desirable, and opportunities for growth and