Banking Assistant, Queensgate

Kiwibank; Lower Hutt; On-site; NZD 45,000 - 52,000; Part time

Benefits offered by this job

Wellbeing benefits

Career development

Job summary

Kiwibank in Wellington is seeking a Banking Assistant to join our branch team. You will deliver face-to-face service, handle deposits, withdrawals and everyday transactions, and support customers with digital banking guidance.

This role emphasizes accuracy, compliance with bank policies and a friendly, detail-oriented approach. Hours are 32 per week on Tue, Thu, Fri and Sat; we offer development opportunities, wellbeing benefits and a supportive culture that values your contributions and growth

Qualifications

• Provide friendly face to face service to help customers with their banking needs
• Have a natural attention to detail with proven numerical, administration and technical skills
• Support customers with transactions, account queries and digital banking guidance
• Maintain accurate records and ensure compliance with bank policies and procedures

Responsibilities

• Provide friendly face to face service to help customers with their banking needs
• Support customers with deposits, withdrawals, payments and other transactions
• Maintain accurate records and ensure compliance with bank policies and procedures
• Deliver trusted, innovative customer experiences with every transaction

Skills

Customer service

Attention to detail

Numerical skills

Digital banking guidance

Job description

• Thrive in an inclusive and supportive culture where people are at the heart of everything we do
• Access a range of benefits designed to support your wellbeing, finances, and lifestyle
• Invest in your future with continuous learning and development opportunities that help you grow

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

As a Banking Assistant this is the perfect way to launch your career in financial services. It can lead to roles like in home lending, leadership, IT - the world is your oyster! Our focus on development and internal mobility means we are committed to your growth and advancement.

We’re looking for a detail-oriented team player to process deposits, withdrawals, payments and more—delivering trusted, innovative customer experiences with every transaction. Supported by our market-leading benefits, and unmatched team culture, you’ll help maintain strict security and compliance, while looking for opportunities to boost efficiency and elevate service. If you’re passionate about accuracy, enjoy making an impact, and want to grow your career in a modern, reputable bank that values your expertise and wellbeing—make your next move with us.

It's a rewarding job.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:

• Provide friendly face to face service to help customers with their banking needs
• Have a natural attention to detail with proven numerical, administration and technical skills
• Support customers with transactions, account queries and digital banking guidance
• Maintain accurate records and ensure compliance with bank policies and procedures

You do not need to tick every box here to be considered! Above all we are looking for someone who embodies our Kiwibank Purpose and values and someone who thrives in a fun and supportive work environment.

Hours are Tuesday, Thursday, Friday and Saturday (08.30-17.00) total 32 per week

Applications close 21 September 2026.

For more detailed information on the role, here's the Position Description: Banking Assistant PD.pdf

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.