Payment Systems Modernisation Lead

Westpac New Zealand; Auckland; On-site; NZD 140,000 - 195,000; Full time

Benefits offered by this job

4 weeks holiday + wellbeing leave

Purchased leave options

Banking benefits & superannuation

Career growth programs

Parental leave with top up

School holiday subsidy

Volunteer days

Job summary

Westpac New Zealand is shaping its readiness for the future of payments by identifying emerging capabilities, assessing ecosystem developments, and translating industry and technology change into clear actions for the bank.

You will evaluate payment technologies, identify capability gaps, and develop business cases to inform investment and readiness decisions, providing specialist insights to senior leaders and governance forums.

Qualifications

• Strong understanding of payment systems, infrastructure and emerging technologies.
• Knowledge of domestic and international payments trends and ecosystem developments.
• Ability to translate complex industry and technology developments into practical implications and recommendations for the bank.
• Strong stakeholder management and ability to influence at various levels.

Responsibilities

• Assess how payment systems and the payments ecosystem are evolving and identify implications for Westpac.
• Evaluate emerging payment technologies and capabilities, including digital assets and identity.
• Identify capability gaps and dependencies to support future payment developments.
• Develop recommendations and business cases to inform investment and readiness decisions.
• Provide specialist advice to senior leaders and governance forums on payment trends and developments.
• Leverage partners and industry forums to inform understanding of future payment capabilities.
• Identify opportunities for external partnerships to accelerate capability uplift and modernisation.
• Build organisational understanding through stakeholder engagement and thought leadership.

Skills

Payment systems knowledge

Payments ecosystem awareness

Stakeholder management

Strategic thinking

Leadership

Job description

Mō te tūranga | About the Role

This role will shape Westpac’s readiness for the future of payments by identifying emerging capabilities, assessing ecosystem developments, and translating industry and technology change into clear actions for the bank.

• Assess how payment systems, payment capabilities and the broader payments ecosystem are evolving, and identify implications, opportunities and risks for Westpac.
• Evaluate emerging payment technologies and capabilities, including digital assets, tokenisation, digital identity, agentic commerce and other future payment developments.
• Identify capability gaps, dependencies and technical changes required to support future payment system and ecosystem developments.
• Develop recommendations and business cases to inform future payment capability investment, prioritisation and readiness decisions.
• Provide specialist advice and insights to senior leaders and governance forums on payment system evolution, industry developments and emerging payment trends.
• Leverage strategic partners, industry forums and payment service providers to inform Westpac’s understanding of future payment capabilities and opportunities.
• Identify opportunities where external partnerships, industry developments or emerging technologies can accelerate capability uplift, modernisation outcomes or future payment innovation.
• Build organisational understanding of future payment developments and implications through stakeholder engagement, education and thought leadership.

Nā tāu rourou | What will you bring?

• Strong understanding of payment systems, payment infrastructure, industry operating models and emerging payment technologies
• Knowledge of domestic and international payments trends, ecosystem developments and future payment capabilities.
• Ability to assess complex industry, technology and market developments and translate them into practical implications, opportunities and recommendations for the bank.
• Strong stakeholder management skills with proven ability to influence at range of levels internally and externally
• Proven leadership and culture building skills

Westpac Hei Wähi Mahi | Working at Westpac

Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth - we promote internal capability; we have programmes that recognise star performers
• Generous parental leave - and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tāi | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close: 11 November 2026