Audience Engagement Assistant

Stuff Digital Limited; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Stuff Digital Limited is seeking an Audience Engagement Assistant in Auckland for a six-month fixed term. You’ll answer queries across channels, moderate conversations, and help plan events, from virtual to in-person.

You’ll own competitions end-to-end, ensuring compliance and prize fulfilment, within a lean, fast-paced team. The role requires a customer-service mindset, experience in community management or similar roles, and strong written/verbal communication.

Qualifications

• Customer service mindset with care for getting things right.
• Experience in community management or similar people-facing role.
• Confidence with Google Workspace, Slack and Zoom.
• Event coordination experience (webinars, in-person logistics, vendor wrangling).
• Sharp written and verbal communication with strong attention to detail.
• Tertiary qualification in Communications/Business/Marketing/Journalism/Design/Technology/HR or equivalent.

Responsibilities

• Answer audience queries across email, online forms and social DMs.
• Moderate and maintain lively, on-topic discussions per guidelines.
• Plan and run virtual and in-person company events, from AV setup to catering to ticketing.
• Own competitions end-to-end: promotion, entries, draws, winner notifications, T&Cs compliance and prize fulfilment.
• Jump in wherever needed in a lean, fast-paced team, because no two days look the same.

Skills

Customer service mindset

Community management

Comment moderation

Written communication

Verbal communication

Event coordination

Discretion handling sensitive details

Calm under pressure

Attention to detail

Education

Tertiary qualification in Communications/Business/Marketing/Journalism/Design/Technology/HR or similar

Tools

Google Workspace

Slack

Zoom

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Stuff reaches millions of New Zealanders every month, and behind every comment, competition and click there's a real person who wants to feel heard. That's where you come in.

We're looking for a highly organised, people-first Audience Engagement Assistant to join our Audience team for a six-month fixed term. You'll be the friendly, sharp voice connecting our audience to Stuff, whether they're asking a question, entering a competition, or joining the conversation in the comments.

What you'll be doing

Answering audience queries across email, online forms and social DMs, knowing exactly when to solve it yourself and when to loop in the team.

Keeping our comment sections lively, respectful and on-topic by monitoring and moderating discussions in line with our community guidelines.

Helping plan and run company events, both virtual (Zoom, livestreams) and in-person, from AV setup to catering to ticketing.

Owning competitions start to finish: promotion, entries, draws, winner notifications, T&Cs compliance and prize fulfilment (yes, that includes the fun bit of telling someone they've won).

Jumping in wherever needed in a lean, fast-paced team, because no two days look the same.

What you'll bring

A customer service mindset and genuine care for getting things right, including handling sensitive details with discretion.

Experience in community management, comment moderation, or a similarly people-facing role.

Confidence with Google Workspace and collaborative tools like Slack and Zoom.

Event coordination experience, whether that's webinars, in-person logistics, or vendor wrangling.

Sharp written and verbal communication skills and an eye for detail.

A tertiary qualification in Communications, Business, Marketing, Journalism, Design, Technology, HR or similar (or equivalent experience we value what you can do as much as what's on paper).

A knack for staying calm and organised when priorities shift fast.

Why Stuff?

Stuff is Aotearoa's largest digital media company, delivering live, lively and relatable content to New Zealanders wherever and however they want it. Join us and you'll be part of a team that genuinely cares about the audience it serves, and about each other.

Stuff champions inclusion. Be it gender, ethnicity, beliefs, abilities or experiences - we know that diversity brings another lens through which we all learn, connect and grow.

As we are committed to creating a workplace that reflects the diverse communities in New Zealand, we will always invite and encourage applications from people of all genders, ethnicities, disabilities and ages. We are committed to providing equal employment opportunities for all.

Disclaimer: Stuff does not accept unsolicited agency resumes. Stuff is not responsible for any fees related to unsolicited resumes.