Assistant Retail Manager

Briscoe Group Limited; Rotorua, Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Exclusive discounts across Briscoes &/

Job summary

Briscoe Group Limited invites applications for an Assistant Retail Manager in Rotorua. You will support the store leadership to run daily operations, drive sales, and ensure exceptional customer service while nurturing a positive team culture.

This full-time role offers 40 hours per week, with two consecutive days off, and opportunities to grow as you take on more responsibility in a fast-paced retail environment.

Qualifications

• Supervisory or management experience in a retail setting.
• Strong customer service focus and communication skills.
• Ability to plan, coach and develop team performance.

Responsibilities

• Lead shop floor and web team activities to ensure smooth daily operations.
• Drive sales and deliver outstanding customer service.
• Manage promotions, merchandising, and stock to meet targets.
• Coordinate rosters and ensure workforce coverage and flexibility.
• Ensure compliance with company policies and health and safety requirements.

Skills

Supervisory experience

Leadership

Customer service

Retail operations

Job description

• Opportunities for growth and development
• Leadership role with an iconic NZ brand
• Full time role, two consecutive days off

About the role:

Are you a manager or supervisor looking to advance your career in retail management? Join our dynamic team in Rotorua as an Assistant Retail Manager. In this role, you’ll support the store management team to ensure smooth daily operations, drive sales, and deliver exceptional customer service while fostering a positive and productive work environment.

If you thrive in a fast-paced environment and you’re eager to take on more responsibility while continuing to develop your leadership skills, this role is perfect for you! Step into a position where every day brings new challenges and opportunities.

This is a full-time role, working 40 hours a week from Sunday to Thursday.

About the Company:

Briscoe Group is an Equal Opportunity Employer, a partner of First Foundation and a proud supporter of Cure Kids. We value our people and helping them grow, so joining us will give you plenty of opportunities to grow and develop, personally and professionally.

As a member of our team, you’ll have access to plenty of benefits, such as exclusive discounts across Briscoes and Rebel Sport, discounted health insurance and access to financial wellbeing resources.

What will you be doing?

• People Management and Training: Assist with managing the shop floor and web, provide coaching and feedback, induct and train new team members, and support ongoing team development
• Customer Service: Achieve high standards of customer service using the sales & service program and collaborate with fulfilment teams to enhance service delivery
• Sales and Order Dispatch: Exceed store and web sales targets, manage the web fulfilment process, and ensure timely order dispatch
• Promotions and Merchandising: Manage promotional items, maintain merchandising standards, and ensure stock integrity and availability
• Compliance & Workforce planning: Ensure we’re always in line with company policies, manage rosters, and ensure our team are flexible and ready for anything
• Loss Prevention and Health and Safety: Implement loss prevention initiatives, champion workplace safety, and build a positive health and safety culture within the store

What will you need to bring to this role?

• Supervisory or management experience, ideally in a big-box retail setting
• Prior experience managing people
• Excellent organisational and multitasking abilities to manage various responsibilities effectively
• Ability to identify issues and implement effective solutions promptly
• Strong verbal and written communication skills for effective team and customer interactions
• Ability to self-motivate, set and achieve goals
• Flexibility to work rostered shifts including weekends

Applications Close: 17 November 2026

If you have any questions or need further information please contact Julia Budge, People and Talent Specialist on [e-mail]

You must be eligible to work in New Zealand or hold New Zealand Permanent Residency or Citizenship. All applications will be treated with strictest confidentiality.