Assistant Manager

Chhima Makan Limited; Auckland; On-site; NZD 52,000 - 64,000; Full time

Job summary

Chhima Makan Limited is seeking a reliable, hands-on Assistant Manager to help lead our busy service station in Hamilton, supporting day-to-day operations and delivering a positive customer experience.

Working closely with the Store Manager, you will supervise staff, manage rostering, handle transactions, maintain stock and displays, and step in when the manager is away. A background in retail or supervision and a flexible roster are ideal.

Qualifications

• Minimum 2 years of relevant retail or supervisory experience.
• Strong leadership and ability to motivate a team.
• Excellent customer service and communication skills.
• Ability to handle cash and complete basic reporting.
• Flexible roster availability including weekends and holidays.
• Legal right to work in New Zealand.

Responsibilities

• Supervise daily retail sales and staff to ensure smooth site operations.
• Assist with rostering staff and organising shifts.
• Serve customers, answer queries, and provide helpful information about fuel, products, and services.
• Sell goods and services and accurately process payments (cash, EFTPOS, card).
• Handle and resolve customer complaints in a professional manner.
• Monitor and maintain stock, order goods, receive deliveries, keep shelves stocked.
• Set up product displays and pricing, keep shop floor tidy and presentable.
• Keep records of stock, sales, and till reconciliations; complete end-of-shift reporting.
• Ensure security of premises, cash, and stock; follow health, safety procedures.
• Support training and development of new and existing team members.
• Step in to run the site in the manager's absence when required.

Skills

Leadership

Customer service

Communication

Roster planning

Cash handling

Supervisory experience

Job description

We are a busy service station in Hamilton looking for a reliable and hands-on Assistant Manager to help lead our day-to-day operations.

We are a busy service station in Hamilton looking for a reliable and hands-on Assistant Manager to help lead our day-to-day operations. Working closely with the Store Manager, you'll play a key part in keeping the site running smoothly, supporting our team, and making sure every customer has a positive experience. This is a great opportunity for someone with retail or supervisory experience who is ready to step up and take on more responsibility.

Key responsibilities

Drawing on the core duties of a Retail Supervisor, you will:

• Supervise, coordinate, and support the daily activities of retail sales and console staff to ensure smooth running of the site
• Assist with rostering staff and organising shifts to make sure the station is properly covered at all times
• Serve customers, answer queries, and provide helpful information about fuel, products, and services
• Sell goods and services and accurately process payments, including cash, EFTPOS, and card transactions
• Handle and resolve customer complaints and enquiries in a professional and friendly manner
• Monitor and maintain stock levels, order goods, receive deliveries, and keep the store well-stocked
• Set up and maintain product displays and pricing, and keep the shop floor clean, tidy, and well-presented
• Keep accurate records of stock, sales, and financial transactions, including reconciling the till and completing end-of-shift reporting
• Help ensure the security of the premises, cash, and stock, and follow all health, safety, and fuel-handling procedures
• Support the training and development of new and existing team members
• Step in to run the site in the manager's absence when required

What we're looking for

• Relevant work experience of 2 years or a relevant qualification
• Strong leadership skills and the confidence to guide and motivate a team
• Excellent customer service and communication skills
• Good numeracy and the ability to handle cash and complete basic reporting accurately preferred
• Reliability, honesty, and a strong work ethic
• Availability to work a flexible roster, including early mornings, evenings, weekends, and public holidays
• The legal right to work in New Zealand