Arms Administrator

Police; Auckland; Hybrid; NZD 50,000 - 70,000; Full time

Job summary

Firearms Safety and Education NZ in Auckland is seeking an Arms Administrator to be a frontline contact for firearms licence holders, handling inquiries, registrations, and records across the Firearms Registry.

The role requires strong communication, attention to detail, and ability to manage multiple systems. Hours are Mon–Fri 8am–5pm with a six-week rotating roster; start date January 2027.

Qualifications

• Clear and professional communication across phone, email, and in-person channels.
• Ability to handle sensitive information with care and discretion.
• Experience in fast-paced service environments is a plus.

Responsibilities

• Respond to enquiries from firearms licence holders and provide guidance on licensing processes.
• Process firearms registrations and maintain accurate records across Firearms Registry systems.
• Perform data entry, record maintenance, and document management tasks.
• Collaborate with colleagues to support service delivery and safety objectives.

Skills

Communication skills

Attention to detail

Customer service orientation

Job description

Requisition ID6053357-Posted21/10/2026-Auckland-Permanent FT

Firearms Safety and Education New Zealand is New Zealand's Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world.

To achieve this, Firearms Safety and Education delivers four core functions: effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and lawful use of firearms.

We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and fellow agencies.

About the role

As an Arms Administrator, you'll be a key point of contact for firearms licence holders, delivering exceptional customer service and support across the Firearms Registry. In this fast-paced role, you'll respond to enquiries, process firearms registrations, maintain accurate records, and provide guidance on licensing and firearms-related matters.

Success in this role requires strong communication skills, attention to detail, sound judgement, and the ability to manage competing priorities across multiple systems. Your work will directly contribute to supporting the safe and lawful possession of firearms in Aotearoa New Zealand.

Our business hours are Monday to Friday, 8.00am to 5.00pm. Flexibility is required, including participation in a six-week rotational roster with start times of 8.00am, 8.30am, and 9.00am.

These roles are anticipated to commence in January 2027.

• Provide professional, accurate, and timely customer service through inbound and outbound phone calls, emails, and other communication channels, ensuring enquiries are resolved efficiently and effectively.
• Assist firearms licence holders with firearms registrations and related Firearms Registry transactions.
• Provide accurate information and guidance on firearms licensing processes, registration requirements, and general firearms-related enquiries.
• Process firearms registrations and maintain accurate records across the Firearms Registry and associated systems.
• Complete administrative tasks efficiently and accurately, including data entry, record maintenance, and document management.
• Work collaboratively with colleagues to support service delivery objectives while demonstrating professionalism, sound judgement, and care when handling sensitive information.

Working at Firearms Safety and Education NZ

Come and join a team who are passionate about ensuring the possession and use of firearms in Aotearoa is the safest in the world.

We as the firearms regulator, collaborate closely with both the Ministry of Justice and NZ Police. The Ministry of Justice is responsible for policy advice and system oversight and NZ Police is responsible for law enforcement function.

Together we seek to continuously improve our approach across the firearms regulatory environment.

Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

If you want to contribute to keeping our communities safe and enjoy purposeful and meaningful work then come join our highly motivated team.

Firearms Safety and Education New Zealand (FSE) is the new autonomous firearms regulator.It replaces Te Tari Pūreke - Firearms Safety Authority.

NZ Police is the host agency for FSE, which means NZ Police provides a range of corporate support including IT, finance, human resources and other shared services where operational responsibilities overlap. This is set out in an agreed Working Arrangement.

This role isIndividual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements.

Before confirmation of hire, pre-employment checks will be undertaken.

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

If you are an internal applicant, you must apply internally through the police system.

If you have any questions about this vacancy, please contact [e-mail]

Please note: Deadline for applications is 5:00 pm Sunday 1st November 2026

We encourage early applications, as this vacancy may close prior to the advertised closing date if a high volume of applications is received.