Arms Administrator

NZ Police; Palmerston North; On-site; NZD 58,000 - 71,000; Full time

Job summary

New Zealand Police in Palmerston North is seeking an Arms Administrator with Firearms Safety and Education NZ to support licensing processes and deliver high-quality administrative support. You will prepare firearms licensing applications for assessment, maintain accurate records, and assist customers through the licensing journey.

No prior firearms knowledge is required; training will be provided to develop understanding of firearms legislation, licensing processes, and our operating

Qualifications

• Strong attention to detail and sound judgement.
• Commitment to delivering excellent customer service.
• Ability to handle confidential information with discretion.
• Willingness to learn firearms legislation, licensing processes and operating environment.

Responsibilities

• Prepare firearms licensing applications and supporting documentation for assessment.
• Deliver accurate and timely administrative support in line with operational requirements and service standards.
• Maintain accurate records and information management practices.
• Provide professional and customer-focused service to internal and external customers.
• Prioritise and manage workload effectively to meet service expectations.
• Work collaboratively within a team environment.
• Adapt positively to change and continuous improvement initiatives.
• Maintain confidentiality and handle sensitive information appropriately.
• Use Microsoft Office applications and operational systems competently and efficiently.

Skills

Attention to detail

Customer service

Communication skills

Tools

Microsoft Office

Job description

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.

Arms Administrator - District

Based in Palmerston North Salary: $64,161.00 Permanent, Police Employee

Firearms Safety and Education New Zealand is New Zealand's Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world. To achieve this, Firearms Safety and Education delivers four core functions: effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and lawful use of firearms. We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and fellow agencies.

About the role

As an Arms Administrator with Firearms Safety and Education New Zealand, you will play a vital role in supporting New Zealand's firearms licensing system and helping to deliver positive public safety outcomes. Working as part of a dedicated firearms team, you will provide high-quality administrative support across a range of licensing and firearms-related processes. This includes preparing firearms licensing applications for assessment, maintaining accurate records, supporting customers through the licensing journey, and ensuring information is processed accurately and in accordance with legislation, policy, and organisational standards.

This role requires strong attention to detail, sound judgement, and a commitment to delivering excellent customer service. You will regularly engage with members of the public, firearms licence holders, and internal stakeholders, helping to ensure applications and enquiries are managed efficiently and professionally.

You do not need previous firearms knowledge to be successful in this role. If you bring strong administrative skills, a customer-focused mindset, and a willingness to learn, we will provide the training and support needed to develop your understanding of firearms legislation, licensing processes, and our operating environment.

At Firearms Safety and Education New Zealand, we are committed to creating a high-performing and inclusive workplace where people feel valued, supported, and empowered to do their best work. We embrace diversity and recognise that different backgrounds, experiences, and perspectives strengthen our ability to serve our communities.

Key Deliverables

• Prepare firearms licensing applications and supporting documentation for assessment.
• Deliver accurate and timely administrative support in line with operational requirements and service standards.
• Maintain accurate records and information management practices.
• Provide professional and customer-focused service to internal and external customers.
• Prioritise and manage workload effectively to meet service expectations.
• Work collaboratively within a team environment.
• Adapt positively to change and continuous improvement initiatives.
• Maintain confidentiality and handle sensitive information appropriately.
• Use Microsoft Office applications and operational systems competently and efficiently.

Working at Firearms Safety and Education NZ Come and join a team passionate about supporting the safe, lawful, and responsible possession and use of firearms in Aotearoa New Zealand.

As the firearms regulator, we work closely with the Ministry of Justice and New Zealand Police as part of the wider firearms regulatory system. Together, we continue to strengthen and improve the services, processes, and outcomes that support safe and lawful firearms ownership.

At Firearms Safety and Education New Zealand, we are committed to creating a workplace where our people feel valued, supported, and empowered to succeed. We foster a collaborative and inclusive culture and encourage our people to continuously develop their skills, knowledge, and expertise.

While skills and experience are important, we also value integrity, accountability, a commitment to service, and the ability to work collaboratively as part of a team. We are looking for people who are motivated to make a positive difference and who take pride in delivering quality outcomes for the public.

If you are looking for meaningful work, enjoy supporting others, and want to contribute to a safer New Zealand, we'd love to hear from you. Firearms Safety and Education New Zealand (FSE) is the new autonomous firearms regulator. It replaces Te Tari Pūreke - Firearms Safety Authority.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements.

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/2026-10/Arms%20Administrator%20-%20FSE.pdf

Please note: Deadline for applications is 5:00 pm Tuesday 27th October 2026. We encourage early applications, as this vacancy may close prior to the advertised closing date if a high volume of applications is received.

If you have any questions about this vacancy, please contact [e-mail]