Arms Administrator

Police; Palmerston North; Hybrid; NZD 50,000 - 65,000; Full time

Job summary

Firearms Safety and Education New Zealand is seeking an Arms Administrator to support New Zealand's firearms licensing system and contribute to public safety outcomes. You will work with a dedicated firearms team, handling licensing applications, maintaining records, and guiding customers through the licensing journey.

The role emphasizes attention to detail, good judgement, and delivering excellent customer service.

Qualifications

• Role requires strong attention to detail and commitment to high-quality administrative support.
• Customer-focused service to internal and external customers is essential.
• Experience in administrative workflows for licensing or regulatory processes is advantageous.

Responsibilities

• Prepare firearms licensing applications and supporting documentation for assessment.
• Deliver accurate and timely administrative support in line with standards.
• Maintain accurate records and information management practices.
• Provide professional, customer-focused service to internal and external customers.
• Prioritise and manage workload to meet service expectations.
• Collaborate effectively within a team environment.
• Adapt to change and continuous improvement initiatives.
• Maintain confidentiality and handle sensitive information appropriately.
• Proficiency with Microsoft Office applications and operating systems.

Skills

Attention to detail

Customer service

Administrative skills

Record keeping

Microsoft Office

Information management

Teamwork

Adaptability

Education

None specified

Tools

Microsoft Office

Job description

Requisition ID6029352-Posted13/10/2026-Central-Permanent FT

Firearms Safety and Education New Zealand is New Zealand’s Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world.

To achieve this, Firearms Safety and Education delivers four core functions: effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and lawful use of firearms.

We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and fellow agencies.

About the role

As an Arms Administrator with Firearms Safety and Education New Zealand, you will play a vital role in supporting New Zealand's firearms licensing system and helping to deliver positive public safety outcomes.

Working as part of a dedicated firearms team, you will provide high-quality administrative support across a range of licensing and firearms-related processes. This includes preparing firearms licensing applications for assessment, maintaining accurate records, supporting customers through the licensing journey, and ensuring information is processed accurately and in accordance with legislation, policy, and organisational standards.

This role requires strong attention to detail, sound judgement, and a commitment to delivering excellent customer service. You will regularly engage with members of the public, firearms licence holders, and internal stakeholders, helping to ensure applications and enquiries are managed efficiently and professionally.

You do not need previous firearms knowledge to be successful in this role. If you bring strong administrative skills, a customer-focused mindset, and a willingness to learn, we will provide the training and support needed to develop your understanding of firearms legislation, licensing processes, and our operating environment.

At Firearms Safety and Education New Zealand, we are committed to creating a high-performing and inclusive workplace where people feel valued, supported, and empowered to do their best work. We embrace diversity and recognise that different backgrounds, experiences, and perspectives strengthen our ability to serve our communities.

• Prepare firearms licensing applications and supporting documentation for assessment.
• Deliver accurate and timely administrative support in line with operational requirements and service standards.
• Maintain accurate records and information management practices.
• Provide professional and customer-focused service to internal and external customers.
• Prioritise and manage workload effectively to meet service expectations.
• Work collaboratively within a team environment.
• Adapt positively to change and continuous improvement initiatives.
• Maintain confidentiality and handle sensitive information appropriately.
• Use Microsoft Office applications and operational systems competently and efficiently

Working at Firearms Safety and Education NZ

Come and join a team passionate about supporting the safe, lawful, and responsible possession and use of firearms in Aotearoa New Zealand.

As the firearms regulator, we work closely with the Ministry of Justice and New Zealand Police as part of the wider firearms regulatory system. Together, we continue to strengthen and improve the services, processes, and outcomes that support safe and lawful firearms ownership.

At Firearms Safety and Education New Zealand, we are committed to creating a workplace where our people feel valued, supported, and empowered to succeed. We foster a collaborative and inclusive culture and encourage our people to continuously develop their skills, knowledge, and expertise.

While skills and experience are important, we also value integrity, accountability, a commitment to service, and the ability to work collaboratively as part of a team. We are looking for people who are motivated to make a positive difference and who take pride in delivering quality outcomes for the public.

If you are looking for meaningful work, enjoy supporting others, and want to contribute to a safer New Zealand, we'd love to hear from you.

Firearms Safety and Education New Zealand (FSE) is the new autonomous firearms regulator.It replaces Te Tari Pūreke – Firearms Safety Authority.

This role isIndividual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements.

Before confirmation of hire, pre-employment checks will be undertaken.

All applicants must have the right to work in New Zealand.

If you have any questions about this vacancy, please contact [e-mail]

Deadline for applications is 5:00 pm Tuesday 27th October 2026.

We encourage early applications, as this vacancy may close prior to the advertised closing date if a high volume of applications is received.