Applications Packager | Wellington

Datacom; Auckland; On-site; NZD 90,000 - 110,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataCAr

Learning and development opportunities

Industry-leading training platforms

Job summary

Datacom in Auckland is seeking an Applications Packager to lead end-to-end packaging, repackaging, testing and deployment across BAU activities and projects.

You will use InstallShield and Master Packager, manage lifecycle activities, collaborate with teams, document standards, and drive improvements while maintaining strong customer relationships and willingness to travel.

Qualifications

• 5+ years IT industry experience, preferably MSP
• Approximately 3 years in an Application Packaging role
• Expert knowledge of packaging tools such as InstallShield and Master Packager
• Strong knowledge of Windows 10/11 and macOS
• Experience with endpoint management platforms (SCCM, Intune, Workspace ONE, Jamf)
• Excellent troubleshooting, customer service, communication, and prioritisation skills

Responsibilities

• Lead end-to-end packaging, repackaging, testing and deployment for BAU activities and projects.
• Manage application lifecycle activities including discovery, analysis, packaging, troubleshooting, deployment support, and optimization.
• Collaborate with project teams, customers and stakeholders to plan, scope and deliver projects within timelines/budgets.
• Produce and maintain operational documentation, standards, and knowledge resources for service delivery.
• Analyse and resolve packaging/deployment issues to ensure high-quality service.
• Drive continuous improvement initiatives to enhance performance and reduce costs.
• Maintain strong customer relationships through proactive communication and follow-up.
• Contribute to pre-sales activities, bid responses, solution design and POC initiatives.

Skills

Packaging expertise

Troubleshooting

Communication

Autonomy

Customer service

Tools

InstallShield

Master Packager

SCCM

Intune

Workspace ONE

Jamf

Job description

About us

At Datacom, we combine technology,expertise, and talented people to helporganisationsthrive in a rapidly changing world. As one of Australasia’s leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whetherwe’resupporting governments, enterpriseorganisations, or growing businesses,we’recommitted to creating meaningful outcomes for our customers, communities, and each other.

About the role

This role will be providing key packaging services to number of our managed service customers. As part of a broader team, you will be responding to contracted and project requests.

What you will do

As an Applications Packager you will:

• Lead the end-to-end packaging, repackaging, testing, and deployment of applications across BAU activities and project initiatives.
• Manage application lifecycle activities including discovery, analysis, packaging, troubleshooting, deployment support, and ongoing optimisation.
• Collaborate with project teams, customers, and stakeholders to plan, scope, and successfully deliver application-related projects within agreed timelines and budgets.
• Produce and maintain operational documentation, standards, and knowledge resources to support service delivery and smooth transition to BAU support teams.
• Analyse and resolve application packaging and deployment issues, ensuring minimal disruption and high service quality.
• Utilise enterprise tools, frameworks, and ITIL-aligned processes to deliver reliable, compliant, and high-quality application services.
• Drive continuous improvement initiatives that enhance performance, increase efficiency, reduce costs, and improve customer outcomes.
• Maintain strong customer relationships through responsive communication, professional engagement, and proactive follow-up on actions and deliverables.
• Contribute to pre-sales activities, bid responses, solution design, proof-of-concept initiatives, and project scoping efforts.
• Ensure governance, reporting, forecasting, time management, and project administration activities are completed accurately and on time.
• Build effective working relationships across teams and act as a trusted advisor to customers, colleagues, and third-party stakeholders.
• Mentor and support less experienced team members, sharing knowledge and promoting continuous capability growth across the organisation.
• Demonstrate ownership, accountability, and initiative in identifying and resolving issues while contributing to a high-performing team culture.
• Support after-hours project and operational activities when required to meet customer and business commitments.
• Maintain professional development through ongoing learning, industry certifications, and contribution to team capability improvement initiatives.

What you’ll bring:

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar Application Packaging role. You will have exceptional knowledge of packaging tools, InstallShield, Master Packager etc. You will possess exceptional knowledge of Windows 10, 11 and MacOS operating systems. You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and Jamf.

You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Culture and benefits

Join a team whereyou’llbe supported to grow your career,prioritiseyour wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits,we’recommitted to helping our people thrive both professionally and personally.

We’repassionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whetheryou’redeveloping new skills, tackling complex challenges, or collaborating with some of the best minds in the industry,you’llbe part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee AssistanceProgramme(DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognitionprogrammesthat celebrategreat work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact