Applications Packager

Datacom; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Paid parental leave

DataCare EAP (24/7)

Learning & development

Future skills training

Industry-leading platforms

Recognition programmes

Employee discounts

Meaningful work

Job summary

Datacom is seeking an Applications Packager to lead end-to-end packaging, testing, and deployment of applications for managed services. You will manage lifecycles, collaborate with teams and customers, and contribute to documentation and continuous improvement.

Ideal candidates have 5 years in IT with 3 years in packaging, strong tooling knowledge (InstallShield, Master Packager), and experience with SCCM, Intune, Workspace ONE, and Jamf. Travel to sites may be required.

Qualifications

• 5 years IT industry experience, 3 years in application packaging.
• Exceptional knowledge of packaging tools (InstallShield, Master Packager).
• Strong knowledge of Windows 10/11 and macOS.
• Experience with endpoint management platforms (SCCM, Intune, Workspace ONE, Jamf).

Responsibilities

• Lead end-to-end packaging, repackaging, testing, and deployment of applications across BAU and project work.
• Manage application lifecycle activities including discovery, analysis, packaging, troubleshooting, deployment support, and optimisation.
• Collaborate with project teams, customers, and stakeholders to deliver projects on time and within budget.
• Produce and maintain operational documentation, standards, and knowledge resources for service delivery.

Skills

IT experience

Packaging experience

Troubleshooting

Customer service

Communication

Travel capability

Tools

InstallShield

Master Packager

SCCM

Intune

Workspace ONE

Jamf

Job description

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the role

This role will be providing key packaging services to number of our managed service customers. As part of a broader team, you will be responding to contracted and project requests.

What you will do

As an Applications Packager you will:

• Lead the end-to-end packaging, repackaging, testing, and deployment of applications across BAU activities and project initiatives.
• Manage application lifecycle activities including discovery, analysis, packaging, troubleshooting, deployment support, and ongoing optimisation.
• Collaborate with project teams, customers, and stakeholders to plan, scope, and successfully deliver application-related projects within agreed timelines and budgets.
• Produce and maintain operational documentation, standards, and knowledge resources to support service delivery and smooth transition to BAU support teams.
• Analyse and resolve application packaging and deployment issues, ensuring minimal disruption and high service quality.
• Utilise enterprise tools, frameworks, and ITIL-aligned processes to deliver reliable, compliant, and high-quality application services.
• Drive continuous improvement initiatives that enhance performance, increase efficiency, reduce costs, and improve customer outcomes.
• Maintain strong customer relationships through responsive communication, professional engagement, and proactive follow-up on actions and deliverables.
• Contribute to pre-sales activities, bid responses, solution design, proof-of-concept initiatives, and project scoping efforts.
• Ensure governance, reporting, forecasting, time management, and project administration activities are completed accurately and on time.
• Build effective working relationships across teams and act as a trusted advisor to customers, colleagues, and third-party stakeholders.
• Mentor and support less experienced team members, sharing knowledge and promoting continuous capability growth across the organisation.
• Demonstrate ownership, accountability, and initiative in identifying and resolving issues while contributing to a high-performing team culture.
• Support after-hours project and operational activities when required to meet customer and business commitments.
• Maintain professional development through ongoing learning, industry certifications, and contribution to team capability improvement initiatives.

What you’ll bring:

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar Application Packaging role. You will have exceptional knowledge of packaging tools, InstallShield, Master Packager etc. You will possess exceptional knowledge of Windows 10, 11 and MacOS operating systems. You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and Jamf.

You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact