Application Support Engineer

Westpac New Zealand; Auckland; Hybrid; NZD 100,000 - 130,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Leave options up to 4 weeks

Banking benefits

Internal mobility

Recognition program

School holiday subsidy

Volunteer days

Job summary

Westpac New Zealand is seeking an Application Support Engineer to join our Finance Systems Services team. You will support critical platforms underpinning Treasury, Balance Sheet Risk, and Securitisation, ensuring reliability, performance and continuous improvement within a high-performance compute environment.

Working in an Agile squad across NZ and AU, you will engage with engineers, partners and stakeholders to deliver resilient services using Control-M, DevOps tooling, data platforms and

Qualifications

• Experience supporting enterprise applications in a Microsoft environment.
• Strong SQL troubleshooting and incident resolution abilities.
• Familiarity with batch scheduling and monitoring (Control-M or equivalent).
• Experience in ITSM practices: Incident, Problem, Change.
• Experience in Agile delivery with cross-functional teams.

Responsibilities

• Manage Control-M batch schedules to ensure reliable processing.
• Support and optimise finance systems applications and platform services.
• Investigate incidents and drive continuous improvement.
• Support deployments via Azure DevOps, Bitbucket, Jenkins.
• Collaborate with engineers, vendors and stakeholders for service outcomes.
• Support reporting via Power BI and related platforms.
• Contribute to platform roadmaps, security and compliance initiatives.
• Participate in on-call roster and weekend support.

Tools

Control-M

Azure DevOps

Bitbucket

Jenkins

Power BI

Splunk

Dynatrace

PagerDuty

SQL

Job description

• Competitive salary + 10% superannuation + range of market leading employee benefits
• Hybrid role + centrally located offices in Britomart + WFH available
• Develop your career with Westpac!

• Competitive salary + 10% superannuation + range of market leading employee benefits
• Hybrid role + centrally located offices in Britomart + WFH available
• Develop your career with Westpac!

Mō te tūranga | About the Role

Are you passionate about keeping critical systems running smoothly and solving complex technical challenges?

We’re looking for an Application Support Engineer to join our Finance Systems Services team, supporting the platforms that underpin Westpac’s Treasury, Balance Sheet Risk, and Securitisation functions. You’ll play a key role in ensuring the reliability, performance, and continuous improvement of a high-performance computing environment that supports some of the bank’s most business-critical financial processes.

Working as part of an Agile squad, you’ll collaborate with engineering teams across New Zealand and Australia, technology partners, and business stakeholders to deliver resilient, secure, and high-performing services. You’ll have the opportunity to work across a broad technology landscape, including Control-M, DevOps tooling, data platforms, reporting solutions, and monitoring technologies.

In This Role You Will

• Manage and monitor Control-M batch schedules and workflows to ensure seamless processing and operational reliability.
• Support and optimise business-critical applications and platform services.
• Investigate, troubleshoot, and resolve incidents while identifying opportunities for continuous improvement.
• Support deployments and automation pipelines using Azure DevOps, Bitbucket, and Jenkins.
• Collaborate with engineers, vendors, and stakeholders to deliver exceptional service outcomes.
• Support reporting and enhancement activities across Power BI and related platforms.
• Contribute to platform roadmaps, operational resilience, security, and compliance initiatives.
• Participate in an on‑call roster and occasional planned weekend support activities.

Nā tāu rourou | What will you bring?

• Hands‑on experience with Control-M (or equivalent) for scheduling, monitoring, and managing batch jobs and workflows.
• Experience supporting enterprise applications within a Microsoft environment and SQL troubleshooting.
• Strong problem‑solving skills with the ability to investigate and resolve production issues.
• Experience working with technologies such as SQL, Azure DevOps, Bitbucket, Jenkins, Power BI, Splunk, Dynatrace, PagerDuty or similar tools.
• Understanding of ITSM practices including Incident, Problem, and Change Management.
• Experience working within Agile teams and collaborating across technical and business stakeholders.
• A passion for technology, continuous improvement, and delivering great customer outcomes.

At Westpac, we’re committed to creating better futures together. We know diverse perspectives help us build better outcomes for our customers, communities, and each other. We welcome applications from people of all backgrounds, experiences, abilities, and ways of thinking.

If you’re excited by complex technology environments, enjoy working across a modern engineering toolset, and want to make a real impact in a supportive and collaborative team, we’d love to hear from you.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you’ll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications Close

15 August 2026