Application Engineer

New Zealand Transport Agency; Wellington; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

5 weeks annual leave

Income Protection

Critical Illness Insurance

Job summary

New Zealand Transport Agency is seeking an Application Engineer to support the Transport Domain, with a focus on Asset & Work Manager (AWM). You will implement, configure, monitor and support AWM and its integrations to meet business needs in a busy operational environment.

Based in Wellington, Auckland, or Palmerston North, you will work with product and operations teams, manage releases, provide level 2 support, and help maintain reliable application services for state highway assets and

Qualifications

• Experience in a complex technology operations environment with sustainable technology operations.
• Hands-on experience implementing, configuring, monitoring and supporting applications.
• Experience with SaaS, information systems, databases or related integrations paired to supporting AWM.
• Experience with application integration, releases, deployments and level 2 support.
• Knowledge of modern operations methodologies and technology frameworks.
• Proactive risk management to ensure reliable operations and quality support.

Responsibilities

• Implement, configure and support AWM to meet business requirements.
• Deliver changes and roadmaps for the Transport Domain.
• Carry out releases and deployments and integrate AWM with other systems.
• Provide level 2 application support and incident response.
• Manage day-to-day AWM operations and ensure quality support.
• Develop and maintain operational procedures for AWM and related support processes.
• Collaborate across the technology value chain with insourced/outsourced resources.

Skills

App operations experience

SaaS knowledge

App integration experience

Monitoring & deployments

Risk management

Job description

Support AWM, the application that helps manage state highway assets and maintenance work

Hands‑on application engineering role supporting our Transport Domain Wellington, Auckland or Palmerston North based Te Whiwhinga mahi | The opportunityNZ Transport Agency | Waka Kotahi (NZTA) is looking for an Application Engineer to support our Transport Domain, with a specific focus on Asset & Work Manager (AWM). AWM is our core enterprise platform for managing state highway assets and associated work, including inspections, maintenance and renewals. You will bring practical application expertise and a focus on sustainable technology operations to help keep this important service running effectively. Working with product and operations teams, you will implement, configure, monitor and support AWM and its associated integrations to meet business needs. Your work will include releases and deployments, level 2 application support and incident response through to service restoration. You will help ensure reliable application support for the people who manage asset information and maintenance work across the state highway network. Reporting to the Chapter Lead Engineering, you will contribute your application engineering expertise to the Transport Domain. You will collaborate with technology teams, transport subject matter experts and vendors to maintain operational procedures, manage technology risks and deliver quality support and agreed business outcomes.

As an Application Engineer, the role will see you:

• Implement, configure and support AWM to meet Transport Domain business requirements


• Collaborate with product and operations teams to deliver application changes and technology product roadmaps for the Transport Domain


• Carry out application releases and deployments in line with specifications, and support AWM's integrations with other enterprise systems


• Provide level 2 application support for AWM, investigating incidents and working with teams and vendors through to restoration of services


• Manage and monitor day‑to‑day AWM application operations, ensuring the quality of operations and support meets agreed business outcomes


• Develop and maintain operational procedures for AWM and its associated application support processes


• Work collaboratively across the technology value chain and manage insourced and outsourced services and resources, including through common capability contracts

About you

• Application‑specific experience in a complex technology operational environment, with expertise in sustainable technology operations


• Practical experience implementing, configuring, monitoring and supporting applications


• Relevant application expertise in SaaS, information systems, databases or associated integrations that you can apply to supporting AWM


• Experience with application integration, releases, deployments and level 2 support


• Knowledge and experience of modern operations methodologies and technology frameworks


• A proactive approach to technology risk management, with a focus on reliable operations and quality support


• Effective collaboration skills, with the ability to work constructively with product and operations teams, transport subject matter experts and vendors


• An interest in asset and work management, and in how dependable applications support state highway maintenance and operations


• Accuracy and attention to detail when configuring applications, monitoring operations and documenting procedures


• Tenacity in investigating issues and working with others to restore services and improve application support


• You will also demonstrate knowledge of, or a willingness to develop your understanding of, Te Ao Māori, tikanga, te reo Māori and Te Tiriti o Waitangi as they apply in the public service.

What sets you apart

• An interest in asset and work management, and in how dependable applications support state highway maintenance and operations


• Accuracy and attention to detail when configuring applications, monitoring operations and documenting procedures


• Tenacity in investigating issues and working with others to restore services and improve application support

About us

The Chief Technology Office (CTO) is a strategic business enabler within NZTA, providing the digital skills, capabilities, platforms and leadership needed to support our operational performance, regulatory responsibilities and future transport vision.

The CTO helps ensure our digital investments, platforms and services align with organisational priorities and deliver value across NZTA. It plays an important role in enabling efficient service delivery, improving customer experience, managing risk and supporting long‑term planning.

As part of Te Aukaha | Digital, you'll contribute to improving our services and decision‑making and providing modern, fit‑for‑purpose digital, information and technology solutions for our people, partners and customers.

What you will get in return

The opportunity to apply your application engineering expertise within our Transport Domain, supporting AWM and the people who manage state highway assets and maintenance work. You will work with others across our Digital Group to deliver dependable applications and quality operational support.

• A competitive salary and benefits package


• Flexible working arrangements (role dependent)


• 5 weeks annual leave, plus Income Protection and Critical Illness Insurance


• The opportunity to support AWM and make a practical contribution to state highway asset and work management

NZTA | Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values.

We encourage early applications as we may withdraw the advertising at any time.

To be considered for this position you must have a legal right to live and work in New Zealand.