Animal Hospital Receptionist - Front Desk & Scheduling

Employer Sponsored Jobs; Auckland; On-site; NZD 42,000 - 54,000; Full time

Job summary

We are seeking a friendly, organized, and customer-focused Receptionist to join a busy animal healthcare facility in Auckland, New Zealand. This full-time position offers 32–38 hours per week across 4–5 days, including one Saturday every four weeks.

You will coordinate appointments, assist clients, manage administrative tasks, and help ensure the smooth day-to-day operation of the reception area while delivering outstanding service and supporting a dedicated team.

Qualifications

• Previous experience in a reception or front desk role is essential.
• Excellent verbal and written communications skills.
• Strong customer service and interpersonal skills.
• Professional presentation and friendly attitude.
• Good computer literacy and administrative skills.

Responsibilities

• Manage appointments, scheduling, and maintain an organised bookings system.
• Coordinate boarding and accommodation bookings with the internal team.
• Welcome clients and provide professional front desk customer service.
• Answer telephone calls, emails, and client enquiries promptly.
• Assist clients with information regarding services and products.
• Support the clinical team with administrative and reception duties.
• Process over-the-counter sales and customer transactions.
• Maintain accurate client records and appointment information.
• Assist with marketing and promotional activities when required.
• Ensure the reception area remains professional, organised, and welcoming.
• Work collaboratively with all team members to deliver excellent customer service.

Skills

Reception experience

Customer service

Communication skills

Organisational skills

Tools

MS Office

Job description

We are seeking a friendly, organized, and customer-focused Receptionist to join a busy animal healthcare facility in Auckland, New Zealand. This full-time position offers 32–38 hours per week across 4–5 days, including one Saturday every four weeks.

You will coordinate appointments, assist clients, manage administrative tasks, and help ensure the smooth day-to-day operation of the reception area while delivering outstanding service and supporting a dedicated team.