Airport Customer & Operations Specialist

New Zealand Avis Rent A Car Limited

Rotokawa

On-site

NZD 29,000 - 41,000

Full time

3 days ago

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Benefits offered by this job

Uniform & parking

Wellbeing programme

Employee discounts

Discounts from retailers

Full training provided

Job summary

Avis Budget Group at Rotorua Airport is hiring a customer-focused vehicle rental agent. This permanent, full-time role involves front- and back-of-house duties, including inspecting cars, refueling, cleaning, and handling rental transactions at the customer counter.

You will greet customers, promote products and services, and complete contracts and bookings. Training is provided to support your success in a fast-paced environment during rotating shifts.

Qualifications

Full, clean, valid class 1 driver’s licence is essential.
Previous experience within retail, hospitality, customer service or similar roles.
Ability to work in a fast-paced environment while delivering exceptional customer service.
Comfortable learning and using various computer systems to accurately input rental information (training provided).
Ability to follow procedures and adhere to company guidelines and standards.

Responsibilities

Inspect cars for damages and assist with cleaning (interior & exterior).
Refuel vehicles and prepare them for rental.
Greet and interact with customers at the counter; market products and services.
Complete rental transactions, contracts and bookings.

Skills

Class 1 licence

Customer service

Retail experience

Hospitality experience

POS systems

Tools

POS systems

Job description

You will greet customers, promote products and services, and complete contracts and bookings. Training is provided to support your success in a fast-paced environment during rotating shifts.

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