Airport Customer Experience Associate

New Zealand Avis Rent A Car Limited; Auckland; On-site; NZD 28,000 - 30,000; Full time

Benefits offered by this job

Parking provided

Uniform provided

Wellbeing programme

Job summary

Avis Budget Group is seeking an entry-level Customer Service Counter Associate at Auckland Airport. You'll greet customers, assist with rental needs, promote products, and complete bookings while ensuring vehicle inspections for damages and cleanliness.

Training will be provided to help you deliver exceptional service in a fast-paced environment. The role operates on a 7-day rotating roster including early mornings, afternoons, nights, weekends, and public holidays.

Qualifications

• Full, clean, valid class 1 driver’s licence is essential.
• Previous experience within retail, hospitality, customer service, sales, or similar roles.
• Ability to work in a fast-paced environment while delivering exceptional customer service.

Responsibilities

• Establishing customer car rental needs by actively listening.
• Communicate rental procedures and guidelines effectively.
• Complete rental bookings and process payments in a timely, efficient, and accurate manner.
• Answering customer questions and enquiries.

Skills

Customer service

Retail experience

Job description

Avis Budget Group is seeking an entry-level Customer Service Counter Associate at Auckland Airport. You'll greet customers, assist with rental needs, promote products, and complete bookings while ensuring vehicle inspections for damages and cleanliness.

Training will be provided to help you deliver exceptional service in a fast-paced environment. The role operates on a 7-day rotating roster including early mornings, afternoons, nights, weekends, and public holidays.