After-Hours Service Desk Analyst — ITIL & Growth

Datacom; Wellington; On-site; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Program

Learning & certifications

Career development opportunities

Job summary

Datacom Wellington is seeking a Service Desk Analyst for an after-hours, 24/7 desk. You’ll be the first point of contact, resolving incidents and service requests while following ITIL practices.

This entry-to-mid level role offers opportunities to grow skills across Cyber Security, Cloud, Network, and Database engineering. We value self-starters and team players who focus on customers, enjoy problem solving, and are eager to learn in a collaborative environment.

Qualifications

• IT knowledge or qualification
• Willingness to learn and grow in IT service delivery
• Strong communication and customer service mindset

Responsibilities

• Be the first point of contact for clients via phone, email, and alerts
• Respond to and triage incidents using ITIL processes
• Troubleshoot and resolve incidents and service requests
• Escalate complex issues as appropriate

Skills

Self-starter

Team player

Customer-centric

Problem solving

Education

IT qualification

Job description

Datacom Wellington is seeking a Service Desk Analyst for an after-hours, 24/7 desk. You’ll be the first point of contact, resolving incidents and service requests while following ITIL practices.

This entry-to-mid level role offers opportunities to grow skills across Cyber Security, Cloud, Network, and Database engineering. We value self-starters and team players who focus on customers, enjoy problem solving, and are eager to learn in a collaborative environment.