Advisor, Digital Channels

Civil Aviation Authority; Wellington; On-site; NZD 84,000 - 102,000; Full time

Benefits offered by this job

5 weeks annual leave

Sick leave from day 1

KiwiSaver contributions

Vision assistance

Employee Assistance Programme

Job summary

The Civil Aviation Authority (CAA) are seeking an Advisor, Digital Channels to translate strategy into engaging digital content across social, website, newsletters and events.

You’ll develop and publish content, film and edit short-form video, design visuals and work with senior leaders to ensure clear, audience-focused communications that support regulatory priorities and public engagement.

Qualifications

• Tertiary qualification in communications/marketing/journalism and 1–2 years’ related experience.
• Excellent written and oral communication skills with attention to detail.
• Strong problem-solving abilities and stakeholder influence.
• Confidence creating accessible, plain-language content for varied audiences and channels.
• Audiovisual and design skills; ability to turn complex information into clear visuals.
• Experience with photography, audio, analytics, CMS or other digital tools.
• Knowledge of best-practice engagement and communications methods.
• Collaborative, adaptable and committed to learning.

Responsibilities

• Support delivery of the communications plan across CAA’s channels.
• Plan, schedule, publish and update content across digital channels, newsletters and events.
• Create video, photography and other digital content; bring fresh formats and platforms to widen reach.
• Ensure digital channels provide a consistent, accessible user experience with UX/SEO considerations.
• Monitor performance and engagement; recommend content improvements.
• Publish web content and review sites for consistency with best practice.
• Identify risks in digital content and escalate appropriately before publication.
• Collaborate with senior leaders to understand objectives and opportunities.

Skills

Content creation

Video editing

Social media

Design skills

Written & spoken communication

Education

Tertiary qualification in communications/marketing/journalism

Tools

Content management systems

Analytics

Video editing software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Create compelling communications that influence across CAA
• Build your communications career in a purpose-led organisation
• Bring fresh digital and social ideas to a nationally important organisation

About the Role

As Advisor, Digital Channels, you'll play a hands-on role in helping CAA bring its strategy, priorities and stakeholder engagement work to life through clear, creative and audience-focused communications across digital, social, video, visual and traditional channels.

You'll work alongside experienced communications advisors and leaders to support day-to-day planning, scheduling, publishing and updating of content across CAA's channels, including social media, website, intranet, newsletters, video, executive communications and events.

We're especially interested in someone who is confident with digital tools and loves creating content: filming and editing short-form video, producing strong social content, designing visual material and finding smarter ways to reach audiences. Just as important, you'll be curious and quick to learn.

Key Accountabilities

• Support the delivery of CAA's communications plan, helping create clear, engaging internal and external communications that connect audiences with CAA's strategy, purpose, work and impact
• Support day-to-day planning, scheduling, publishing and updating of content across CAA's digital and communications channels, including social media, website, intranet, newsletters, video, executive communications, campaigns and events
• Create video, photography, design and other digital content, bringing fresh ideas about formats and platforms that increase reach, engagement and understanding
• Works across teams to ensure digital channels provide a consistent and accessible user experience for CAA's participants and stakeholders
• Monitor digital channel performance and audience engagement, using insights to recommend practical improvements to content, format, timing and channel use
• Publish web content and review websites to help keep them consistent with best practice, including UX, IA, SEO, modern web standards
• Create content that is accurate, accessible, plain-language, audience-focused and aligned with CAA's brand, tone of voice, style and approval processes
• Identify potential reputational, privacy, security or accuracy risks in digital content and elevate issues appropriately before publication
• Work with senior leaders and internal stakeholders to understand objectives, risks and opportunities, and support practical communications planning and delivery

The salary band for this role is $83,600 - $102,302. Starting salaries are based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

For more information about the role, please view the position description.

What You'll Bring

You might be a recent graduate with a strong portfolio, or already have a year or two of experience in communications, marketing, journalism, digital media, content creation or a related field.

You will enjoy working in a fast-paced environment and delivering practical, high-quality communications outcomes.

You will be confident working with a range of stakeholders, able to translate complex information into accessible messages, and enthusiastic about contributing to a collaborative team.

To succeed in this role you'll demonstrate:

• A tertiary qualification in a relevant discipline, such as communications, marketing or journalism, and/or 1-2 years' experience in a similar or related field
• Excellent written and oral communication skills, with strong attention to detail
• Robust problem-solving skills and the ability to positively influence stakeholders
• Confidence developing accurate, accessible and plain-language content for a variety of audiences and channels
• Audiovisual and design skills and experience, especially turning complex information into clear diagrams, charts, presentations and visual content
• Experience with photography, audio, analytics, content management systems or other digital tools
• Knowledge of, and curiosity about, best-practice engagement and communications approaches and methods
• A collaborative approach, adaptability, resilience and a commitment to continuous learning.

Aviation experience is not required. Curiosity, agility, and an interest in understanding how a regulator works is.

About Us

The Civil Aviation Authority (CAA) is New Zealand's aviation safety and security regulator. We play a critical role in protecting the travelling public, supporting the aviation sector, and strengthening New Zealand's international reputation.

Our vision is simple and powerful: A safe and secure aviation system - so people are safe, and feel safe when they fly.

Our values — Professionalism, Respect, Integrity, Transparency, and Collaboration — guide everything we do. We're committed to fostering a diverse, inclusive, and supportive environment where everyone feels respected, safe, and valued. Our people are central to our success.

Why Join Us?

• 5 weeks annual leave, with an additional 2 days after five years of continuous service
• Sick leave entitlements from day 1 and ten days domestic leave annually
• Matching KiwiSaver contributions up to 4%
• Vision assistance
• Employee Assistance Programme

If you have any questions about the role or application process, contact the Recruitment team at ***********@caa.govt.nz.