Compliance Manager

Southern Cross Medical Care Society; Auckland; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance

Life insurance & travel discounts

Parental leave benefits

Workplace wellbeing program

Volunteer day

Job summary

Southern Cross Health Insurance is seeking a Compliance Manager to translate regulatory requirements into practical guidance across the organisation. This role sits within our Risk & Compliance function and focuses on embedding robust compliance controls in day-to-day operations.

You’ll partner with leaders and project teams to provide clear advice on regulatory obligations, develop education materials, and strengthen our compliance framework as NZ financial services regulation evolves.

Qualifications

• Experience in compliance, risk or regulatory roles within financial services.
• Ability to interpret legislation and translate obligations into practical guidance.
• Experience with compliance frameworks and regulatory reporting.

Responsibilities

• Maintain and enhance compliance obligations within the risk system.
• Assess risks, issues and incidents; provide viable guidance.
• Evaluate controls and support continuous improvement.
• Design and deliver compliance education, tools and resources.
• Translate regulatory requirements into clear guidance for the business.
• Develop compliance reporting for Board and governance committees.
• Support regulatory returns preparation and submission.
• Embed effective compliance practices with business leaders.

Skills

Compliance

Regulatory advisory

Stakeholder engagement

Regulatory reporting

Education

Law degree

Job description

About us

Southern Cross Health Insurance is shaping a healthier Aotearoa NewZealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a NewZealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do — delivering exceptional value for our members and creating an environment where our people thrive. Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do — and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

About the role

At Southern Cross Health Insurance, our purpose is to help our members live their healthiest lives for longer. As a regulated insurer, strong compliance capability is essential to maintaining member trust and ensuring fair outcomes. We’re looking for a Compliance Manager to help translate regulatory requirements into practical guidance across the organisation. This role sits within our Risk & Compliance function and plays a key role in ensuring regulatory obligations are clearly understood and effectively embedded across the business.

About the role

This role focuses on helping the organisation interpret and operationalise regulatory obligations. You’ll work closely with leaders, project teams and operational areas to provide clear, practical compliance advice. You’ll also support the ongoing development of our compliance framework, helping teams manage compliance risk and strengthen control environments in their day-to-day operations. As regulatory expectations continue to evolve — particularly in areas such as CoFI — the role will increasingly provide compliance advisory support across business initiatives and change programmes.

What you’ll do

Maintain and enhance the compliance obligations register within the enterprise risk management system.

Assess compliance risks, issues, incidents and provide guidance on viable solutions.

Evaluate the efficiency of regulatory controls and support Line1 to continuously improve them.

Design and deliver compliance education, tools and resources that build capability across the business.

Effectively translate legislative, regulatory, or other technical requirements into clear, plain English, making requirements easy for all business areas to understand and implement confidently.

Maintain compliance guidance documents, training modules and processes.

Provide advisory support for compliance-related incidents, breaches and near‑misses.

Develop high‑quality compliance reporting for Board and governance committees.

Support preparation and submission of regulatory returns.

Partner with business leaders to embed effective compliance practices and strengthen risk culture.

Deliver compliance assurance through monitoring, and validating that business activities and controls align with regulatory obligations, recommending improvements to address control gaps

What you’ll bring to the role

• Law degree required, with strong understanding of financial services regulation in NewZealand
• Experience in compliance, risk or regulatory roles within a bank, insurer or regulated financial services environment
• Ability to interpret legislation and translate regulatory obligations into practical business guidance
• Experience working with compliance or risk management frameworks and systems, including regulatory reporting
• Strong stakeholder engagement skills, with a pragmatic, solutions-focused approach to managing compliance risk

Who we are

Ngākau nui. Āhurutanga. Tikanga. Join a proud diverse team,that’salways there, always real, always true.If you thrive in a caring, honest and open culture, we think you’ll love working with us. We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance, and our employees are encouraged to – and rewarded for – living well.

Southern Cross employee benefits include:

• Five days ofwellbeing leaveper year
• Health insurancefor you and your immediatewhānau
• Life insurancecover and discounts onpet and travel insurance
• Extraparental leave benefitsandfinancial wellbeingsupport
• Participate in ourworkplace wellbeing programme.
• That’s not all. Need more time to study, volunteer or support your whānau? You’ll have the opportunity to purchase flexi leave. Each year, you will also get to take part in a volunteer day, to contribute to a cause or community with your team.

We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks. If you share our commitment and passion, we'd love to hear from you.