Administration Officer (Permanent)

CGR Services; Dunedin; On-site; NZD 50,000 - 65,000; Full time

Job summary

Education Review Office (ERO) in Dunedin is seeking an organised administrator to support travel bookings, report formatting, customer queries, and fleet management. Reporting to the Business Support Manager, you will balance autonomous work with team collaboration.

Ideal candidates will have MS Office proficiency, attention to detail, discretion with confidential information, and a proactive, customer-focused approach to service delivery.

Qualifications

• Proven experience in a similar role.
• Strong attention to detail and a commitment to delivering high-quality work.
• A proactive and adaptable approach, with a willingness to pitch in and support the wider team.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Sound judgement and discretion when handling sensitive or confidential information.
• A customer-focused mindset and a commitment to providing excellent service.
• The ability to work independently while also contributing positively to a collaborative team culture.

Responsibilities

• Booking travel.
• Formatting review reports.
• Responding to customer queries.
• Providing office support.
• Maintaining fleet cars.

Skills

Office administration

Customer service

MS Office

Time management

Attention to detail

Discretion

Independent work

Tools

MS Office (Outlook, Word, Excel, Teams)

Job description

Te Tari Arotake Mātauranga | Education Review Office (ERO) are dedicated to diversity, equity, inclusion, health, and wellbeing. We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.

About this role

This role is a permanent role based in Dunedin reporting to the Business Support Manager. You will be working on a variety of key tasks including booking travel, formatting review reports, responding to customer queries, providing office support and maintaining fleet cars.

About you

You will be a highly organised self-starter and natural relationship builder, who relishes working autonomously as well as contributing positively to a high performing team. You will need effective time management and forward planning to balance meeting deadlines and maintain a high standard of service. The ability to remain calm under pressure and thrive working with a diverse range of stakeholders is essential.

What you'll bring

• Proven experience in a similar role.
• Strong attention to detail and a commitment to delivering high-quality work.
• A proactive and adaptable approach, with a willingness to pitch in and support the wider team.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Sound judgement and discretion when handling sensitive or confidential information.
• A customer-focused mindset and a commitment to providing excellent service.
• The ability to work independently while also contributing positively to a collaborative team culture.

Please include your CV and a cover letter in your application addressing the following

• What experience you bring to this role.
• What you would bring to this role that would make a positive difference to our team.
• About your knowledge and experience, or willingness to learn about Te Tiriti o Waitangi, Tikanga, Te Reo and Te Ao Māori.

About Us

Te Tari Arotake Mātauranga | Education Review Office (ERO) is the government's education evaluation agency - we inform and facilitate improvement in early learning services, schools and kura. We promote a stronger, more equitable education system. We believe equity and excellence in outcomes is possible for all learners when the mahi centres on the child, the heart of the matter – Ko te tamaiti te pūtake o te kaupapa.

We are truly committed to diversity, inclusion and lifting our cultural capability.

Applications will close on Friday 28 August 2026.

You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process.