Account Manager

Circana; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Circana is seeking an Account Manager in Auckland, New Zealand. You will lead client relationships for FMCG clients, translating Circana’s data into actionable insights and driving growth.

This role emphasizes strategic account planning, cross‑functional collaboration, and delivering measurable outcomes for clients and Circana. You will manage end‑to‑end sales processes, maintain client satisfaction, and leverage Circana platforms to unlock value.

Qualifications

• Tertiary qualification in Business, Management, or related field.
• 2+ years’ experience in a similar FMCG sales/account management role.
• Exceptional client service skills.
• Effective communication and presentation skills.
• Ability to build and manage relationships.
• Excellent commercial acumen and business development skills.
• Strong analytical skills and ability to tell a story with data.
• Capacity to plan effectively and execute the plan.
• Proven ability to lead self and influence others.
• Advanced MS Office skills (Excel and PowerPoint).

Responsibilities

• Develop, maintain, and execute client Account Plans to deliver growth for our clients and Circana.
• Ensure client satisfaction by proactively addressing challenges, identifying growth opportunities, and delivering consistent value.
• Attend and contribute to day‑to‑day client meetings resulting in a deep understanding of client growth strategies.
• Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with their strategic goals.
• Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes.
• Lead end‑to‑end sales processes including prospecting, needs assessment, solution development, negotiation, and closing.
• Collaborate with internal teams to deliver integrated solutions and ensure client success.
• Stay current on trends in the FMCG marketplace and macro environment to position Circana as a thought leader.
• Develop and maintain strong relationships with key stakeholders across client organizations.
• Utilize Circana’s proprietary platforms to support client engagements and solution delivery.
• Meet or exceed revenue targets through disciplined pipeline management.

Skills

Effectively Presents Solutions

Knows the Buying Influences

Manages Buyer Indifference

Understands Customer Needs

Being Resilient

Manages Ambiguity

Education

Tertiary qualification in Business, Management, or related field

Tools

MS Office

Excel

PowerPoint

Job description

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

Account Manager (1.0 FTE or 0.8 FTE)

Our Critical Sales Skills

• Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action.
• Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence.
• Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities.
• Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customer’s business language and business context.
• Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.
• Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change.

What will you be doing?

You will provide data and insights consulting for a range of FMCG clients, partnering closely to understand their business objectives and growth strategies. Leading the client relationship, you will translate Circana’s data and analytics into actionable insights that drive measurable outcomes. You will manage initiatives aligned to account management excellence and service delivery, ensuring high-quality execution while identifying opportunities to grow both client value and Circana revenue. Acting as a trusted advisor, you will combine commercial acumen with analytical expertise to influence decision-making and deliver impact.

Job Responsibilities

• Build effective plans: Develop, maintain, and execute client Account Plans to deliver growth for our clients and Circana.
• Champion Client Success: Ensure client satisfaction by proactively addressing challenges, identifying growth opportunities, and delivering consistent value. Attend and contribute to day‑to‑day client meetings resulting in a deep understanding of client growth strategies and 90‑day work cycles.
• Drive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with their strategic goals.
• Deliver Insight‑Led Solutions: Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes.
• Manage the Sales Cycle: Lead end‑to‑end sales processes including prospecting, needs assessment, solution development, negotiation, and closing.
• Collaborate Cross‑Functionally: Partner with internal teams (e.g., Client Insights, Product, and Analytics) to deliver integrated solutions and ensure client success.
• Maintain Industry Expertise: Stay current on trends in the FMCG marketplace and macro environment to position Circana as a thought leader and trusted advisor. Maintain positive NPS (Net Promoter Score) of 9 or above in the annual Circana CSAT survey.
• Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision‑makers and influencers.
• Utilize Sales Tools and Platforms: Leverage Circana’s proprietary platforms (e.g., Unify+, Liquid Data, Intelligence Suite) to support client engagements and solution delivery.
• Achieve Revenue Targets: Meet or exceed individual and team sales goals through disciplined pipeline management and strategic account planning.
• Contribute to other Circana initiatives as requested by your people leader.

Requirements

• Tertiary qualification in Business, Management, or related field preferred.
• 2+ years’ experience in a similar role within the FMCG industry.
• Exceptional client service skills.
• Effective communication (verbal and written) and presentation skills.
• Ability to build and manage relationships.
• Excellent commercial acumen and business development skills.
• Strong analytical skills, and ability to “tell a story” using data.
• Capability to plan effectively and then execute to the plan.
• Proven ability to lead self, and influence or motivate others.
• Advanced skills in MS Office (particularly Excel and PowerPoint).

Circana Behaviors

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

Auckland, New Zealand.

Additional Information

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission.