Account Manager

Jade Software Corporation; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Health, life, and income protection保险

Enhanced parental leave

Ongoing development and growth oppport

Job summary

Jade Software is seeking a commercially minded Account Manager to strengthen strategic relationships with customers across New Zealand and Australia and drive growth in a fast-moving technology sector.

You will partner with Product, Marketing, and Leadership to uncover opportunities, manage accounts, and deliver outcomes that shape Jade's evolving product roadmap while ensuring customer success and revenue growth.

Qualifications

• 3+ years' experience in SaaS, technology sales, or account management.
• Proven ability to grow strategic customer accounts and hit sales targets.
• Excellent relationship-building, communication, presentation, and negotiation skills.

Responsibilities

• Build trusted, long-term partnerships with key customers and understand their objectives.
• Identify and drive growth through upselling, cross-selling, and new solutions.
• Deliver commercial results with accurate forecasts and account plans.

Skills

Relationship management

Sales forecasting

HubSpot familiarity

Tools

HubSpot CRM

Job description

This is an exciting opportunity for a commercially savvy Account Manager to play a pivotal role in Jade's continued growth.

As a trusted partner to our customers, you'll be responsible for strengthening strategic relationships, uncovering growth opportunities, and delivering exceptional customer outcomes. You won't just manage accounts, you'll help customers solve critical business challenges while influencing the future direction of an innovative and evolving product.

Working closely with Product, Marketing, and Leadership teams, you'll contribute to the wider growth strategy, bringing market insights, customer feedback, and commercial expertise to the table. You'll thrive in a collaborative environment where your ideas are valued and your success is recognised.

This role offers the opportunity to build meaningful relationships with customers across New Zealand and Australia while making a genuine impact in a highly relevant and rapidly growing industry.

What You'll Be Doing

Build and Grow Strategic Relationships

• Develop trusted, long-term partnerships with key customers.
• Gain a deep understanding of customer objectives, challenges, and business drivers.
• Deliver ongoing value through proactive engagement, service reviews, and solution-focused support.

Identify and Drive Growth Opportunities

• Proactively uncover opportunities to expand existing relationships through upselling, cross-selling, and introducing new solutions.
• Understand market trends and customer needs to position Jade's offerings effectively.
• Create compelling business cases that demonstrate value and return on investment.
• Develop and execute strategic account plans aligned to customer goals and Jade's growth objectives.
• Manage sales pipelines, opportunities, forecasting, and reporting with accuracy and confidence.
• Collaborate across teams to ensure delivery excellence and customer success.

Deliver Commercial Results

• Consistently achieve or exceed revenue and growth targets.
• Maintain accurate forecasts and account plans to support business planning.
• Contribute to a high-performance, customer-centric sales culture.

About You

You're an experienced Account Manager who combines commercial acumen with a genuine passion for building customer relationships and delivering outcomes.

You'll bring:

• 3+ years' experience in SaaS, technology sales, or account management, ideally within FinTech, Financial Services, Compliance, Risk, or Financial Crime sectors.
• A proven history of managing and growing strategic customer accounts while consistently achieving sales targets.
• Exceptional relationship-building, communication, presentation, and negotiation skills.
• The ability to confidently engage stakeholders at all levels and influence decision making.
• Strong commercial thinking with a customer-first approach.
• An analytical mindset and the ability to translate market insights into growth opportunities.
• Experience with CRM platforms and sales forecasting tools, preferably HubSpot.
• Strong organisational skills with the ability to manage multiple opportunities and priorities simultaneously.
• A collaborative approach and a desire to contribute to shared team success.

Most importantly, you'll be motivated by growth, thrive in a dynamic environment, and be excited by the opportunity to help shape the future of a world-class technology product.

Why Jade?

Jade Software is one of New Zealand's most established and respected technology companies, with a global footprint and a reputation for solving complex problems through innovation. We deliver world-class products, platforms, and data-driven solutions that create meaningful impact for our customers.

Our culture is built on being Customer Led, Audacious Together, and Dependable by Default. We focus on creating meaningful outcomes for our customers, work as one team to challenge what's possible, and take ownership for delivering on our commitments. Together, we build trust, drive impact, and create value that matters.

We have an office-first approach designed to support collaboration, connection, and balance.

We offer a comprehensive benefits package, including:

• Health, life, and income protection insurance
• Enhanced parental leave
• Dedicated time to connect with your community
• Ongoing development and growth opportunities
• A supportive, flexible environment where you can thrive

At Jade, diversity of thought and experience makes us stronger. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Ready to make an impact?

If you're a high-performing account management professional looking for a role where you can influence, grow, and succeed, we'd love to hear from you.