User Experience Advocate (Norwegian Speaking) | Work in Sofia, Bulgaria

Cross Border Talents; Bergen; On-site; NOK 351,617 - 586,029; Full time

Benefits offered by this job

Full relocation support

Flexible contract conditions

Fully paid training

Attractive salary

Access to 50+ benefits and services

Job summary

A customer experience firm is seeking a User Experience Advocate fluent in Norwegian and English to join their team in Sofia, Bulgaria. This role involves providing exceptional support to users through various channels, diagnosing issues, and ensuring customer satisfaction. The company offers relocation support, flexible working conditions, and extensive training. Ideal candidates will have strong interpersonal skills and a proactive mindset in a dynamic environment.

Qualifications

• Fluent in both Norwegian and English.
• Customer-focused with good interpersonal skills.
• Ability to explain concepts clearly and creatively.

Responsibilities

• Provide friendly support through phone, email, and chat.
• Diagnose issues and guide users to solutions.
• Use CRM software and ticketing systems effectively.

Skills

Fluent communication in Norwegian

Fluent communication in English

Customer-focused mindset

Superb interpersonal skills

Active listening

Job description

User Experience Advocate (Norwegian Speaking) | Work in Sofia, Bulgaria

Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Ever wondered what it's like to be the friendly, expert voice behind the world's most-used search engine? We're looking for brilliant Norwegian and English speakers to join our Sofia team and become the key to an incredible customer experience. This isn't your average support role; it's your chance to solve puzzles, help users maximize amazing products, and be the hero on the other end of the line.

No tech background? No problem! If you have a passion for people and a talent for communication, our world-class training will give you all the tools you need to thrive. We're building a team of creative problem-solvers who are ready to learn and grow.

Your Mission: Be the Bridge Between Users and Technology

• You’ll be the front line, delivering professional and friendly support through phone, email, and chat, ensuring every user feels heard and helped.
• Become a master problem-solver, diagnosing issues and guiding users to solutions within agreed timelines, all while maintaining a stellar customer satisfaction rate.
• Efficiently use cutting‑edge CRM software and ticketing systems to manage and resolve customer inquiries with precision.
• Collaborate with your dynamic team to share best practices, contribute to our shared knowledge base, and celebrate each other's wins.
• Embrace continuous learning by staying on top of product updates and industry trends through our ongoing training programs.

What You Bring to Our Team:

• The Must‑Haves: Fluent communication skills in Norwegian and English.
• A customer‑focused mindset and a genuine desire to deliver exceptional, empathetic service.
• Superb interpersonal skills and the ability to explain complex concepts in a simple, relatable way.
• A natural talent for active listening, troubleshooting, and thinking on your feet to find creative solutions.
• You’re self‑motivated, adaptable, and cool under pressure, with a knack for quickly learning new processes and technologies.

Why You’ll Love Building Your Career With Us:

We believe that your growth and well‑being are the foundation of our success. That's why we're deeply invested in your future and dedicated to creating a fun, supportive environment.

• Full Relocation Support: We provide financial assistance for transportation, initial hotel stays, and rent, plus hands‑on help finding your perfect long‑term home in Sofia.
• Ultimate Flexibility: We offer flexible contract conditions to suit your life.
• Fully Paid Training: We equip you with everything you need to succeed from day one.
• A Career, Not Just a Job: Enjoy a stable career path with clear development opportunities in a global company.
• Top‑Tier Compensation: We offer an attractive salary, additional health insurance, and access to a menu of 50+ benefits and services to customize your package.
• A Positive International Culture: Work in a diverse, collaborative environment where teamwork is celebrated and support is always available.

We are a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the customer experience industry in Bulgaria. We design and deliver next‑generation digital services and AI solutions for the world's biggest brands. Our culture is built on collaboration, continuous learning, and a strict commitment to excellence. We are proud to be an equal opportunity employer. We hire great people from a wide variety of backgrounds because it makes our company stronger, more innovative, and a better place to work.

Ready to help users around the world and launch your career in Bulgaria? Apply now!