Travel Advisor for SAS with Norwegian

Concentrix; Oslo; Sur place; NOK 115 000 - 148 000; Plein temps

Avantages offerts par ce poste

Employee discounts on SAS fares

Diversity-friendly workplace

2-month paid training program

International and diverse environment

Growth through coaching and mentoring

Modern Warsaw office

Résumé du poste

SAS is seeking a Travel Advisor to handle premium travel inquiries for Nordic customers, primarily in Norwegian and English. You will assist with ticket purchases, payment handling, and travel problem resolution, using a hands-on, customer-focused approach.

Based in Warsaw with a modern office, the role emphasizes classic travel support, relationship building, and a proactive, empathetic service mindset within an international team.

Qualifications

• Fluent written and spoken Norwegian (C1) and English (B2)
• Helpful and collaborative spirit
• Enthusiastic, patient, and open-minded
• Active listener with clear communication
• Strong attention to accuracy and precision
• Highly organized and reliable

Responsabilités

• Be the 1st point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and processing payments.
• Support customers with travel difficulties.
• Interact with customers via calls and chat.
• Build enduring relationships to foster trust.

Connaissances

Norwegian (C1)

English (B2)

Active listening

Communication

Organized

Customer service

Collaborative

Description du poste

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.


• Help in purchasing airline tickets and handling different payment methods.


• Support customers with travel difficulties.


• Assist passengers via calls /chat.


• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).


• Naturally helpful and collaborative spirit.


• Enthusiastic, patient, and open-minded.


• Active listener and able to communicate clearly and with ease.


• Sharp eye for accuracy and precision.


• Highly organized.


• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.


• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.


• Enjoy a fully paid 2-month training program, combining \"learning by doing\" with the support of a dedicated training buddy.


• Embrace an international and diverse work environment that broadens your horizons.


• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.


• Work in a modern office located in the heart of Warsaw.