Premium Travel Advisor — Warsaw Office | Training & Discounts

Concentrix; Oslo; Sur place; NOK 115 000 - 148 000; Plein temps

Avantages offerts par ce poste

Employee discounts on SAS fares

Diversity-friendly workplace

2-month paid training program

International and diverse environment

Growth through coaching and mentoring

Modern Warsaw office

Résumé du poste

SAS is seeking a Travel Advisor to handle premium travel inquiries for Nordic customers, primarily in Norwegian and English. You will assist with ticket purchases, payment handling, and travel problem resolution, using a hands-on, customer-focused approach.

Based in Warsaw with a modern office, the role emphasizes classic travel support, relationship building, and a proactive, empathetic service mindset within an international team.

Qualifications

• Fluent written and spoken Norwegian (C1) and English (B2)
• Helpful and collaborative spirit
• Enthusiastic, patient, and open-minded
• Active listener with clear communication
• Strong attention to accuracy and precision
• Highly organized and reliable

Responsabilités

• Be the 1st point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and processing payments.
• Support customers with travel difficulties.
• Interact with customers via calls and chat.
• Build enduring relationships to foster trust.

Connaissances

Norwegian (C1)

English (B2)

Active listening

Communication

Organized

Customer service

Collaborative

Description du poste

SAS is seeking a Travel Advisor to handle premium travel inquiries for Nordic customers, primarily in Norwegian and English. You will assist with ticket purchases, payment handling, and travel problem resolution, using a hands-on, customer-focused approach.

Based in Warsaw with a modern office, the role emphasizes classic travel support, relationship building, and a proactive, empathetic service mindset within an international team.