Travel Advisor for SAS with Norwegian

Concentrix; Bergen; On-site; NOK 103,000 - 132,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Equal opportunities for all

2-month training program

International and diverse environment

Coaching and mentoring

Modern Warsaw office

Job summary

SAS Nordic Premium Airline is seeking a Travel Advisor to be the first point of contact for premium travelers, assisting with inquiries and bookings from our Warsaw office.

You will handle calls and chat, support travel difficulties, and build lasting relationships with customers while delivering accurate information in Norwegian and English.

Join a diverse international team and enjoy employee discounts, a structured 2-month training, and ongoing coaching in a modern Warsaw workplace.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Clear communication with attention to detail.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Help in purchasing airline tickets and handling payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships building trust.

Skills

Norwegian (C1)

English (B2)

Customer service

Active listening

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.


• Help in purchasing airline tickets and handling different payment methods.


• Support customers with travel difficulties.


• Assist passengers via calls /chat.


• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).


• Naturally helpful and collaborative spirit.


• Enthusiastic, patient, and open-minded.


• Active listener and able to communicate clearly and with ease.


• Sharp eye for accuracy and precision.


• Highly organized.


• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.


• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.


• Enjoy a fully paid 2-month training program, combining \"learning by doing\" with the support of a dedicated training buddy.


• Embrace an international and diverse work environment that broadens your horizons.


• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.


• Work in a modern office located in the heart of Warsaw.