Technical Support & Pre-Sales Engineer

NSSLGlobal AS; Bærum; On-site; NOK 650,000 - 850,000; Full time

Benefits offered by this job

Pension plan

Insurance

Global exposure

Job summary

NSSLGlobal AS in Norway is seeking a Technical Support & Pre-Sales Engineer to strengthen our SnapTV team. You will contribute across the SnapTV platform, supporting customers and collaborating with global teams from our Technopolis Fornebu office and beyond.

The role offers exposure to cutting-edge IPTV technologies, the opportunity to travel for installations, and a dynamic, international work environment with competitive terms, pension and insurance schemes.

Qualifications

• Bachelor’s degree in electronic/telecommunications or related field.
• 3–4 years of field or operational experience.
• Hands-on with equipment installation.
• Experience with Linux OS installation.
• Familiar with media server, streaming or broadcast systems.
• Good English and Norwegian communication skills.

Responsibilities

• Provide high-quality technical support via phone and email.
• Document, follow up and handle support cases to ensure quick and well-communicated solutions.
• Build, configure and test SnapTV systems before shipping to customers.
• Willing to travel for installation, upgrade or maintenance of SnapTV system onshore and offshore.
• Maintain and update SnapTV systems provided to customers globally.
• Prepare the documentation for installation, operation and troubleshooting, both customer facing and internally.
• Assist Group Product Management in keeping production documentation and marketing material up-to-date.
• Conduct and assist with Factory Acceptance Test and Onsite Acceptance test.
• Assist the Group Sales force with pre-sales activities for both future and existing projects.

Skills

Network architecture

Linux

Media server/streaming

English & Norwegian communication

Education

Bachelor's degree in electronic/telecommunications

Job description

Technical Support & Pre-Sales Engineer for Multimedia Distribution

NSSLGlobal is looking for a new colleague to strengthen our team focusing on our SnapTV product suite.

SnapTV is our all in one in house developed end- to- end IPTV solution & offers state-of-the art media systems amongst our esteemed list of customers who trust our solutions to deliver the highest profile live or on demand media content with integrity and efficiency.

The SnapTV system consists of a central/shore-based part and a remote/on-board part.

The central servers handle content, licensing and distribution over various networks while the remote servers are used for storing and distributing the content to Set Top boxes, & or on mobile devices.

Our main market segment is maritime and government customers and we have a global customer base utilising the SnapTV suite on a daily basis.

The Role

We are looking for a Technical Support & Pre-Sales Engineer that can contribute across different parts of the SnapTV platform.

We can offer a role in a dynamic and exciting work environment, where you will be exposed to a broad range of different technologies and tasks.

You will be an integral part in supporting the product suite in line with the company's technology roadmap both for customer phasing projects, but also within the NSSLGlobal Group, where SnapTV is an integral part of customer projects.

You will work with an experienced team in our office at Technopolis, Fornebu but also with an international team supporting our global organisation in country as well.

Job Responsibilities: What will you do?

Provide high-quality technical support via phone and email.

Document, follow up and handle support cases to ensure quick and well-communicated solutions.

Build, configure and test SnapTV systems before shipping to customers.

Willing to travel for installation, upgrade or Maintenance SnapTV system onshore and offshore

Maintain and update SnapTV systems provided to customers globally.

Prepare the documentation for installation, operation and troubleshooting, both customer facing and internally.

Assist Group Product Management in keeping production documentation and marketing material up-to-date.

Conduct and assist with Factory Acceptance Test and Onsite Acceptance test.

Assist the Group Sales force with pre-sales activities for both future and existing projects.

Who are we looking for?

A bachelor’s degree in electronic/Telecommunications, or equivalent in relevant area.

At least 3-4 years of experience working on in field and/or operational experience.

Self-motivated and able to manage changing priorities working with global customers.

Hands-on and comfortable working directly with equipment and installation activities.

Very good hands-on experience on network architecture (firewall, Router, configuration).

Experience with Linux Operating system installation.

Familiar with media server, streaming, or broadcast-related systems would be an advantage.

Basic understanding of TVRO, RF/broadcast signal flow, or set-top box integration is preferred.

Good communication skills in both English and Norwegian.

What do we offer you:

To be part of a strong and experienced team with international interfaces to a global organisation.

Competitive terms together with good pension and insurance schemes.

A varied everyday life in an environment characterized by high job satisfaction and short decision-making paths.

The opportunity to work with the latest technology in a forward-looking company.

The workplace is just outside Oslo in modern and nice surroundings in the Technopolis Building at Fornebu.

• Factory Acceptance Test
• IPTV

NSSLGlobal AS is part of the NSSLGlobal Group who delivers satellite communication services and supplemental services for global maritime and land-based applications.

With over 50 years of experience in the Government and Maritime markets, we leverage deep customer understanding and engineering know-how to deliver technical solutions tailored to our customers unique requirements.

NSSLGlobal AS is located in Norway and has two main product lines; SatLink®, R&D and engineering (plus manufacturing), of Satellite Network and Modem Technologies, and SnapTV, focused on R&D and engineering of content distribution, over both fixed line and satellite.