Technical Support Control System

MacGregor Group; Kristiansand; On-site; NOK 900,000 - 1,200,000; Full time

Job summary

MacGregor is seeking a Technical Support Control System specialist to join the Global Services Division in Kristiansand, Norway. The role centers on handling offshore technical requests with emphasis on control systems, PLC programming, E&I drawings, and service projects.

You will act as a key link between regional customers, sales, operations, and service project teams, while collaborating with New Building for feedback and handover.

Qualifications

• Bachelor's or Master's in science or engineering or equivalent experience.
• Proven experience in service business and products (5+ years).
• Fluency in written and spoken English is required.

Responsibilities

• Support service projects with engineering, PLC programming and control system upgrades.
• Provide remote troubleshooting and technical support for customers and Offshore Service teams, including 24/7 on‑watch.
• Assist spare sales by setting up PCs/PLCs and updating spare lists.
• Create technical instructions, bulletins and manage technical information with suppliers.
• Contribute to training documentation and participate in training as required.
• Update ERP/drawing/document systems and record corrective actions for lessons learned.

Skills

English fluency

Education

Bachelor's/Master's in science or engineering

Tools

Step 7

TIA Portal

Aveva Wonderware

Beijer

E3

AutoCAD

Job description

MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.

We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

MacGregor – Let's shape the future together

Are you a customer-focused, solution-oriented, and technically skilled professional who thrives on solving complex engineering challenges? We are looking for a Technical Support Control System to join our Global Services Division team in the Americas & North Sea region. In this role, you will be responsible for handling internal and external technical requests that arise in offshore operations globally, with a primary focus on control systems, PLC programming, E&I drawings, and service projects. Furthermore, you will serve as a vital link between regional customers, sales, operations, and service project teams, while collaborating closely with New Building (NB) for feedback and handover.

More tasks and responsibilities

• Support service projects with engineering, PLC programming, E&I design, control system upgrades, and finding technical solutions for customers
• Provide remote troubleshooting and technical support for customers and Offshore Service teams, including participating in 24/7 OnWatch coverage
• Support spare sales by setting up PCs and PLCs, and generating or updating recommended spares lists
• Support the technical documentation team by creating technical instructions, bulletins, and managing technical information to and from suppliers
• Support the creation of training documentation and perform or participate in training as required
• Update ERP, drawing, and document systems according to company standards, maintain status reporting on identified issues, and record corrective actions for lessons learned

Reporting directly to the Manager, Technical Support Offshore Crane & Renewables, located in Norway. The position will be based in MacGregor’s office in Kristiansand, Norway.

What you’ll need to succeed

To succeed in this role, it is essential that you possess excellent communication skills, commercial interest, and the ability to work independently to complete assigned assignments and projects? We are seeking an innovative professional who can influence and negotiate with key internal and external stakeholders, lead and supervise projects, and continuously improve current processes and ways of working.

Ideally you have:

• Higher education at the Bachelor or Master level, preferably in science or engineering (or comparable degree / equal experience)
• 5+ years of proven track record in relevant service business and products
• Hands-on technical proficiency with Step 7, TIA Portal, Aveva Wonderware, Beijer, E3, and AutoCAD.
• Strong technical knowledge of control systems, PLC programming, and E&I drawings
• Experience with remote troubleshooting and technical documentation support.
• Fluency in written and spoken English.

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally.

• Customer Success: Our customer's success is our success. We focus on partnership, transparency, and accountability to deliver lifetime value.
• Passion to Improve: Always moving forward. We foster a growth mindset, encourage curiosity, and the courage to challenge the status quo.
• Winning Together: No one makes the difference alone. We emphasise internal collaboration and mutual trust to ensure we win as "One MacGregor".

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

Do you have questions regarding the role? Please contact Geir Andre Iversen,Manager, Technical Support Offshore Crane & Renewables at [e-mail].

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.