Switchboard Operator

MaineHealth; Norway; On-site; NOK 237,000 - 276,000; Full time

Job summary

MaineHealth is seeking a Switchboard Operator to handle prompt and efficient telephone communications between callers inside and outside the organization, providing information and handling paging announcements.

The role works on-site with clinical care teams, security, facilities and the public, managing paging and alarm systems and supporting patient access services. Prior customer service or dispatch experience is preferred.

Qualifications

• High School diploma or GED preferred.
• Related experience, such as customer service or dispatch/switchboard operator, preferred.
• Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Responsibilities

• Prompt and efficient telephone communications between callers inside and outside the organization.

Skills

Customer service

Data entry

Education

High School diploma or GED

Tools

Microsoft Word

Email

Internet

Job description

Summary

The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.

Description

Professional - Nonclinical (on-site)

Req #: 92535

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High School diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience, such as customer service or dispatch/switchboard operator, preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $18.36to $21.31 per hour.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance and operational management.