Supporter Led Fundraising Officer

United States Digital Space LLC; London; Hybrid; NOK 378,000 - 416,000; Full time

Benefits offered by this job

Unlimited annual leave

Healthcare cash plan

6% pension contribution

Therapeutic services

Hybrid working

Job summary

CALM is seeking a dedicated Supporter Led Fundraising role based in London. The role focuses on supporter engagement, stewardship, and growth within a charity environment, offering hybrid working with on-site London Waterloo twice a week and remote work Mon, Tue & Fri.

Salary ranges £30k–£33k per annum, with benefits and a commitment to staff development. Reports to the Supporter Led Fundraising Manager and undertakes collaborative work across CALM to create seamless supporter experiences while

Qualifications

• Understanding of supporter-led fundraising.
• Experience delivering excellent supporter care and building relationships.
• Confident communicating with and supporting bereaved individuals with empathy and good judgement.
• Experience with CRM databases and fundraising platforms.
• Experience working toward and meeting financial targets.
• Strong written and verbal communication skills.
• Excellent organisational skills and ability to manage a busy workload.
• Comfort with evolving environments and changing priorities.
• Ability to use supporter insight and data to inform work.
• Positive ambassador for CALM and compliant with policies and brand.

Responsibilities

• Supporter engagement and stewardship for CALM's supporter-led fundraisers.
• Develop relationships with supporters across DIY, challenges, in memory, tribute and other supporter-led fundraising.
• Ensure sensitive stewardship for in memory and tribute supporters after bereavement.
• Help develop supporter journeys and fundraising materials using Marketing Cloud.
• Support fundraising activities and events to deliver a brilliant supporter experience.
• Contribute to fundraising targets through relationship management and opportunity identification.
• Collaborate with the Fundraising team to deliver objectives and share learnings.

Skills

Supporter Led fundraising

Supporter care

Empathetic communication

CRM databases

Fundraising platforms

Meeting targets

Strong written/verbal comms

Organisational skills

Adaptability

Ambassador for CALM

Tools

CRM systems

JustGiving

MuchLoved

Marketing Cloud

Job description

Responsibilities

Supporter engagement & stewardship

• Provide excellent stewardship to CALM's Supporter Led fundraisers, acting as a fundraising coach to help people bring their ideas to life and make the most of their fundraising.
• Build and develop relationships with supporters across DIY, challenges, in memory, tribute and other Supporter Led fundraising, providing personalised and compassionate support throughout their journey with CALM.
• Ensure in memory and tribute supporters receive sensitive and appropriate stewardship, recognising the individual needs of people fundraising following a bereavement.
• Support with the development and delivery of supporter journeys, communications and fundraising materials, including through Marketing Cloud, to deepen engagement and build longer-term supporter relationships.
• Represent CALM at Supporter Led fundraising activities and events, helping to provide a brilliant experience for our supporters.

Fundraising growth & development

• Contribute to CALM's fundraising targets through excellent relationship management, identifying opportunities to grow income and deepen supporter relationships.
• Support activity to engage and retain supporter led fundraisers, helping to identify and develop new fundraising opportunities.

Collaborative working

• Work closely with the Supporter Led Fundraising Manager, Lead and wider Fundraising team to deliver our objectives and support the continued development of Supporter Led Fundraising.
• Build strong relationships across CALM, working collaboratively to create joined up experiences and make the most of opportunities for our supporters.
• Keep up to date with fundraising trends and best practice, bringing ideas and learning into the team.
• Work flexibly as CALM continues to evolve Supporter Led fundraising.

Your profile

Essential

• You have a good understanding of Supporter Led fundraising.
• You have experience of delivering excellent supporter care and building strong relationships.
• You are confident communicating with and supporting people who have been bereaved, approaching sensitive and emotional conversations with empathy, care and good judgement.
• You have experience of working with CRM databases and fundraising platforms
• You have experience of working towards and meeting financial targets.
• You are a confident and engaging communicator, both written and verbal.
• You have excellent organisational skills and can manage a busy and varied workload, prioritising effectively.
• You are comfortable working in an evolving environment and can adapt as priorities and ways of working develop.
• You understand the importance of using supporter insight and data to inform your work.
• You will be a positive ambassador for CALM, working in line with our values, policies and brand.
• You have experience working within a charity or fundraising environment.

Desirable

• You have experience of in memory or tribute fundraising, or working with people affected by bereavement.
• You have experience using a CRM and email marketing systems.
• You have experience working with fundraising platforms such as JustGiving and MuchLoved.
• You understand issues relating to mental health and suicide.
• You have an understanding of key fundraising regulations and compliance requirements, or experience applying these in a fundraising environment.

Why us?

Reports to: Supporter Led Fundraising Manager

Contract: Permanent, full-time

Benefits:

• Unlimited annual leave
• Healthcare cash plan
• 6% pension contribution
• therapeutic services (after completion of probation)
• hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: £30k - £33k per annum.

We benchmark our salaries to ensure our pay structure remains fair, transparent, and equitable for everyone in our team.

A work environment that values creativity, personal growth and collaboration.

Applications will close on Thursday 8th October.

Right to work in the UK