Strategic Technical CSM for Enterprise - London-Based

Adverity; London; Hybrid; NOK 820,000 - 946,000; Full time

Benefits offered by this job

Flexible hours & home office

Pension scheme

Private health insurance

25 days annual leave

Cycle to Work

Job summary

Adverity in London is seeking a strategic and customer-focused Technical Customer Success Manager to guide Enterprise accounts through implementation, adoption and growth on our platform.

This hybrid role requires collaboration in the office three days a week and offers a competitive salary and a suite of benefits including private health insurance, pension, and 25 days annual leave. You will collaborate with Sales, Product and Operations to ensure measurable customer outcomes.

Qualifications

• Experience in SaaS, professional services or customer success roles.
• Experience working with Enterprise accounts.
• Strong IT affinity and analytical problem-solving mindset.
• Excellent organizational and communication skills.

Responsibilities

• Serve as a strategic, day-to-day partner guiding implementation and adoption.
• Lead scoping and delivery of client-specific requirements and provide training.
• Drive adoption, retention and growth for enterprise customers.
• Manage customer escalations and coordinate with partners as needed.

Skills

Strategic relationship-building

Consultative mindset

Analytical problem solving

IT affinity

Communication

Team collaboration

Tools

CRM software

Job description

Adverity in London is seeking a strategic and customer-focused Technical Customer Success Manager to guide Enterprise accounts through implementation, adoption and growth on our platform.

This hybrid role requires collaboration in the office three days a week and offers a competitive salary and a suite of benefits including private health insurance, pension, and 25 days annual leave. You will collaborate with Sales, Product and Operations to ensure measurable customer outcomes.