Social Services Navigator for Government Benefits

Community Medical Group; Sarpsborg; On-site; NOK 340,000 - 519,000; Full time

Job summary

Community Medical Group (CMG) is seeking a compassionate Social Services Agent to help individuals and families navigate government assistance programs, including Medicaid, SNAP, and related health coverage options. You will guide clients through application processes, maintain secure records, and connect them with community resources in a professional, HIPAA-compliant manner.

You will work with diverse populations, communicate clearly, manage multiple tasks, and deliver excellent service in a

Qualifications

• High school diploma or equivalent.
• Excellent communication, organizational, and interpersonal skills.
• Ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently while contributing to a collaborative team environment.
• A patient, professional, and service-oriented approach when assisting individuals from diverse backgrounds.

Responsibilities

• Assist patients and community members with applications for government assistance programs, including Medicaid, SNAP, Temporary Cash Assistance, and Medicare Savings Programs.
• Guide individuals through the Florida Department of Children and Families (DCF) application process, ensuring they understand the requirements and next steps.
• Help clients create and manage their MyACCESS accounts.
• Complete and submit applications accurately, obtain necessary consent forms, and follow up on application statuses.
• Communicate eligibility determinations and provide guidance on available resources and next steps.
• Educate eligible individuals about their healthcare coverage options and assist with health plan selection when requested.
• Introduce patients and community members to the healthcare services available through Community Medical Group.
• Maintain accurate records of client interactions, applications, and enrollment activities.
• Connect individuals with additional community agencies and support services as needed.
• Protect confidential information and maintain compliance with HIPAA and applicable regulations.
• Deliver a welcoming, professional, and compassionate experience to every individual you assist.

Skills

Communication skills

Organizational skills

Interpersonal skills

Multitasking

Attention to detail

Independent work

Education

High school diploma or equivalent

Job description

Community Medical Group (CMG) is seeking a compassionate Social Services Agent to help individuals and families navigate government assistance programs, including Medicaid, SNAP, and related health coverage options. You will guide clients through application processes, maintain secure records, and connect them with community resources in a professional, HIPAA-compliant manner.

You will work with diverse populations, communicate clearly, manage multiple tasks, and deliver excellent service in a