Service Sales Manager (m/f/d)

PALFINGER; Skeide; On-site; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

Diversified role

Competitive salary

Flexible hours

Inspiring environment

PALFINGER growth

Job summary

PALFINGER offers a dynamic role in Marine Service Sales, focusing on profitable growth and strong customer relationships. You will develop plans for key accounts, coordinate with service teams, and drive revenue in a global leader of lifting solutions.

The role emphasizes strategic sales expansion, operational excellence, and a hands-on approach within PALFINGER Marine. A proactive, customer-focused professional will thrive in this environment.

Qualifications

• Technical background, preferably within marine or offshore engineering environments.
• Minimum 5 years of relevant experience in the marine or offshore industry, with proven success in service or sales functions.
• Demonstrated ability to deliver exceptional customer service and build strong, long-term professional relationships.
• Fluent in English, both spoken and written; additional languages are a plus.
• Self-motivated, proactive, and able to work independently while contributing to a collaborative team culture.

Responsibilities

• Drive profitable sales growth across existing and new customers within the portfolio, achieving set budgets and KPI.
• Ensure regular customer and prospect visits in alignment with KPIs, maintaining close engagement and understanding of market needs.
• Develop and implement annual customer development plans for selected key accounts, ensuring sustainable business growth.
• Report and analyze customer performance, ensuring CRM systems are updated, and take corrective actions while coordinating effectively with service coordinators and management.
• Collaborate with internal teams to manage service delivery, follow up on complaints and non-conformities, and prepare annual budgets to support business objectives.

Skills

Technical background

Maritime knowledge

Customer service

Sales experience

English fluency

Job description

At PALFINGER, we have been lifting goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.

PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

The Service Sales Manager drives profitable growth of PALFINGER Marine’s Service and Spares business by developing and managing customer relationships, identifying new business opportunities, and ensuring effective coordination across teams. The role integrates strategic sales expansion with operational excellence to strengthen PALFINGER’s service performance and market position.

Your Responsibilities

• Drive profitable sales growth across existing and new customers within the portfolio, achieving set budgets and KPI
• Ensure regular customer and prospect visits in alignment with KPIs, maintaining close engagement and understanding of market needs
• Develop and implement annual customer development plans for selected key accounts, ensuring sustainable business growth
• Report and analyze customer performance, ensuring CRM systems are updated, and take corrective actions while coordinating effectively with service coordinators and management
• Collaborate with internal teams to manage service delivery, follow up on complaints and non-conformities, and prepare annual budgets to support business objectives

Your Qualifications

• Technical background, preferably within marine or offshore engineering environments
• Minimum 5 years of relevant experience in the marine or offshore industry, with proven success in service or sales functions
• Demonstrated ability to deliver exceptional customer service and build strong, long-term professional relationships
• Fluent in English, both spoken and written; additional languages are a plus
• Self-motivated, proactive, and able to work independently while contributing to a collaborative team culture

What we offer

• An interesting, diversified and challenging job for the hands-on and professional candidate
• Competitive salary
• Flexible working hours
• An inspiring working environment
• Chance to be a part of the fast-growing PALFINGER Group