Service Advisor / Servicerådgiver

Lucid Motors; Oslo; On-site; NOK 550,000 - 750,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

Paid holidays

Paid sick leave

401(k) retirement plan

Equity program

Cash incentive program

Job summary

Lucid Motors is seeking a Service Advisor to be the primary contact for customers at the Lucid Service Center. You will coordinate repair processes, communicate clearly with clients, and support the technical team, guiding customers confidently through the service journey.

Applicants should show professionalism, empathy, and attention to detail, with strong organizational skills in a fast-paced environment that blends premium service and advanced EV technology.

Qualifications

• Completed upper secondary education (Videregående skole).
• Vocational training (fagbrev) in automotive roles such as bilmekaniker, reservedelsspesialist, kundemottaker, or bilselger.
• Minimum 3 years of experience in automotive service, customer support, or dealership environment.
• Solid understanding of vehicle systems; EV knowledge preferred or willingness to learn.
• Excellent communication skills and customer-focused mindset.
• Basic English (A2–B1) and proficiency in MS Office; willingness to learn internal CRM systems.

Responsibilities

• Greet customers professionally to create a premium experience.
• Identify and document customer concerns via interview and vehicle walk-around.
• Explain service options, timing, and cost estimates clearly.
• Consult with technicians to determine appropriate repair actions.
• Monitor service progress and keep customers informed.
• Deliver completed vehicles and handle invoicing, payments, and redelivery.
• Answer inquiries, book service appointments, and perform follow-up tasks.
• Ensure compliance with Lucid's standards in documentation and service procedures.

Skills

Communication skills

Customer-focused

English proficiency

MS Office

Driver's license

CRM familiarity

Education

Upper secondary education

Vocational training automotive

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

About The Role

The Service Advisor serves as the primary point of contact for customers at the Lucid Service Center. This customer-facing role is critical in ensuring an exceptional service experience by coordinating repair processes, communicating clearly with clients, and supporting the technical team. The Service Advisor acts as a trusted consultant, helping clients understand their vehicle’s needs and guiding them confidently through each step of the service journey.

Applicants must demonstrate professionalism, empathy, and attention to detail. They should possess strong organisational abilities and be comfortable in a dynamic, fast-paced environment that combines premium service and advanced EV technology.

Key Responsibilities

• Greet customers in a professional and welcoming manner, creating a premium experience from the first interaction
• Accurately identify and document customer concerns via interview and vehicle walk-around
• Clearly explain service options, timing, and cost estimates
• Consult with technicians when necessary to determine appropriate repair actions
• Monitor service progress and keep customers informed throughout
• Serve as the final quality check and deliver completed vehicles back to customers
• Handle invoicing, payments, and redelivery in a clear and professional manner
• Answer phone inquiries, book service appointments, and perform basic follow-up tasks
• Ensure compliance with Lucid's high standards in documentation, communication, and service procedures
• Build rapport with clients to promote trust and long-term satisfaction
• Collaborate effectively with other team members (technicians, parts, management)
• Show a passion for sustainable mobility and the future of electric vehicles

Required Qualifications

• Completed upper secondary education (Videregående skole)
• Relevant vocational training (fagbrev) as a bilmekaniker, reservedelsspesialist, kundemottaker, or bilselger
• Minimum 3 years of experience in automotive service, customer support, or dealership environment
• Solid understanding of vehicle systems; EV knowledge preferred or willingness to learn
• Excellent communication skills and customer-focused mindset
• Basic proficiency in English (A2 - B1 level)
• Proficiency in Microsoft Office and willingness to learn internal DMS/CRM systems
• Valid Class B driver's license

Preferred Qualifications

• Experience working with electric vehicles or premium automotive brands
• Prior knowledge of high-voltage safety procedures or EV service operations
• Familiarity with digital scheduling, CRM tools, and service workflows
• Proven ability to collaborate in cross-functional teams and dynamic environments
• Passion for innovation, sustainability, and next-generation vehicle technology

Experience

• 3+ years of experience in a customer-facing automotive role (e.g., service advisor, workshop assistant, technician, or automotive sales)
• Background in premium service or EV brands is advantageous

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable local laws and regulations.

Compensation & Benefits:

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity:

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy:

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies:

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.