Senior Personal Banker & Client Growth Leader

Kearny Bank; Time; On-site; NOK 298,000 - 401,000; Full time

Job summary

The Senior Personal Banker at Kearny Bank in Time, Rogaland, is responsible for delivering exceptional service to both existing and prospective clients, managing the full client experience, executing transactions accurately, and building strong relationships.

This role identifies retention and growth opportunities through needs-based conversations, cross-sells appropriate bank products, and ensures compliance with AML/CFT while coaching branch staff to achieve service standards.

Qualifications

• High school diploma or equivalent required, associate's degree preferred.
• Minimum of 2 years of retail banking and/or cash handling experience required.
• Prior experience in a supervisory, team lead or coaching capacity preferred.
• Prior client service experience or a strong desire to work in the service industry preferred.
• Proficiency in Microsoft Office required.
• Excellent written and verbal communication skills.
• Ability to maintain a positive and collaborative attitude in all situations.
• Excellent customer service and follow-through skills.
• Ability to apply critical thinking and problem-solving skills to resolve internal or external client concerns.
• Ability to maintain a positive, professional, and collaborative demeanor in all situations.
• Ability to manage staff and resolve conflicts.
• Ability to lead, coach, and influence team members to achieve performance goals.

Responsibilities

• Process a variety of routine and complex transactions such as account openings and closings, deposits, withdrawals, loan payments and transfers in accordance with the Bank’s policies and procedures.
• Assist in retaining and growing existing client relationships by understanding client needs and introducing relevant financial solutions.
• Actively participate in ongoing training and regular meetings and demonstrate a willingness to be cross trained to perform duties necessary to assist clients
• Assist with the daily operations of the branch including reporting, audits, ATMs, coin machines, main cash vault, etc. Prepare cash shipments, order cash/coin as needed, and receive and process cash shipments.
• Ensure daily operational integrity and excellence.
• Maintain current knowledge of Bank policies and procedures to ensure compliance and operational soundness.
• Ensure the branch adheres to regulatory compliance requirements such as Anti Money Laundering and Countering the Financing of Terrorism.
• Build client loyalty through courteous, professional service aligned with the Bank’s established service standards.
• Maintain comprehensive knowledge of the Bank’s products and services to engage clients in consultative discussions and recommend solutions aligned with their financial needs.
• Identify client needs and refer appropriate products and services while executing a smooth transition across functions.
• Resolve client concerns in a courteous, positive and timely manner.
• Serve as a liaison between the branch and various other departments across the Bank to ensure communication and understanding of all company policies and procedures.
• Lead and motivate branch team members by example by delivering and modeling exceptional client experiences and consistent relationship building conversations.
• Participate in individual coaching sessions with each team member on a quarterly basis with a strong accountability emphasis on achieving branch retention, growth, and referral goals, service standards, and operational excellence.

Skills

Communication skills

Customer service

Leadership

Problem-solving

Interpersonal skills

Team coaching

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Job description

The Senior Personal Banker at Kearny Bank in Time, Rogaland, is responsible for delivering exceptional service to both existing and prospective clients, managing the full client experience, executing transactions accurately, and building strong relationships.

This role identifies retention and growth opportunities through needs-based conversations, cross-sells appropriate bank products, and ensures compliance with AML/CFT while coaching branch staff to achieve service standards.