Senior Manager, Member Experience & Engagement

CAIA Association Rocky Mountain Chapter; Time; Presencial; NOK 789.000 - 882.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Paid time off

Descripción de la vacante

CAIA Association Rocky Mountain Chapter in the Northeast U.S. seeks a Senior Manager, Customer Experience to lead the CX team and ensure responsive, consistent support for Candidates and Members throughout their CAIA journey.

The role partners with Marketing to improve onboarding, retention, and lifecycle communications, translating feedback into proactive improvements and enhanced experiences.

Formación

• 5-7 years of experience across customer experience, marketing, or communications.
• Strong leadership and people-management abilities.
• Excellent written and verbal communication skills.

Responsabilidades

• Lead, develop, and manage the Customer Experience team, setting priorities, service standards, and performance expectations.
• Operationalize the customer experience strategy across the candidate and member journey.
• Serve as escalation point for complex questions and issues and coordinate with internal teams to resolve.
• Support marketing in proactive outreach around key moments in the journey and strengthen onboarding experiences.
• Identify recurring pain points and sources of friction and drive cross-functional improvements.
• Assist with knowledge resources, templates, FAQs, and self-service enhancements.

Descripción del empleo

CAIA Association Rocky Mountain Chapter in the Northeast U.S. seeks a Senior Manager, Customer Experience to lead the CX team and ensure responsive, consistent support for Candidates and Members throughout their CAIA journey.

The role partners with Marketing to improve onboarding, retention, and lifecycle communications, translating feedback into proactive improvements and enhanced experiences.