Retail Lead, Customer Experience & Team Leadership

knitwellgroup; Bærum; On-site; NOK 18,368,000 - 24,928,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee discount

Job summary

Chico's is looking for a Lead Customer Specialist to create a welcoming, customer-focused environment and to act as Manager on Duty when needed. You will coach staff, ensure brand standards, and promote products and events to enhance the shopping experience.

The role requires leadership, excellent communication, and a passion for apparel. Availability includes nights, weekends, and holidays, with a focus on building lasting customer relationships and community engagement.

Qualifications

• Must be at least 18 years old.
• 1+ year of retail experience preferred.
• Flexible availability including nights, weekends and holidays.
• Demonstrates ownership mindset and leads by example.
• Effective leadership and communication skills.

Responsibilities

• Deliver welcoming, customer-centered service and authentic conversations to understand needs.
• Lead the team as Manager on Duty in the absence of another manager.
• Maintain a visually inspiring store environment aligned with brand standards.
• Share product knowledge and promote new products, events, and promotions.
• Build long-term customer relationships through proactive outreach.

Skills

Leadership

Communication

People management

Team collaboration

Customer service

Job description

Chico's is looking for a Lead Customer Specialist to create a welcoming, customer-focused environment and to act as Manager on Duty when needed. You will coach staff, ensure brand standards, and promote products and events to enhance the shopping experience.

The role requires leadership, excellent communication, and a passion for apparel. Availability includes nights, weekends, and holidays, with a focus on building lasting customer relationships and community engagement.