Public Safety Dispatcher (Full Time)

Amherst Highway Dept; Time; On-site; NOK 329,000 - 455,000; Full time

Job summary

The Amherst Highway Dept is seeking a Public Safety Dispatcher (Full Time) to answer and coordinate calls for police, fire, ambulance and related services. The role involves handling multi-line switchboard calls, dispatching emergency vehicles, and relaying information to appropriate agencies in accordance with established policies.

Ideal candidates will have a combination of training and experience in public safety dispatch, with the ability to prioritize emergencies and maintain logs of

Qualifications

• Completion of sixty (60) semester hours at a regionally accredited or New York State registered college/university, or graduation from high school or possession of a high school equivalency diploma with two years of dispatching/telecommunications experience, or an equivalent combination of training and experience.

Responsibilities

• Answers and coordinates calls for service between the public and police, fire department, ambulance and other departments.
• Receives calls on multi-lines switchboard for emergencies such as fires, robberies, missing persons, etc.
• Dispatches emergency vehicles and ambulances for emergency and routine calls.
• Relays calls to appropriate agencies and determines priorities per policies.
• Operates teletype and computer terminal to enter/retrieve information.

Education

High School Diploma

60 semester hours

Equivalent training/experience

Job description

Home / Employment Opportunities / Public Safety Dispatcher

Public Safety Dispatcher (Full Time)

Police Department

Description of Duties

• Answers and coordinates calls for service between the public and police, fire department, ambulance and other appropriate departments
• Receives calls on multi-lines switchboard regarding various emergencies; (e.g., fires, robberies, stolen vehicles, missing persons, etc.)
• Receives calls over "hot line" from fire departments and ambulance companies
• Dispatches emergency vehicles and ambulances for emergency and routine calls
• Relays calls to appropriate agencies or departments as necessary
• Decides priorities of service when necessary in accordance with established policies
• Operates teletype and computer terminal to enter and retrieve information and relay same as needed
• May make out process routine forms, (stolen and recovered vehicle reports, missing persons, thefts, complaints and others)
• May maintain a log of phone and radio messages
• Maintains status of emergency vehicles

Qualifications

• May require a Civil Service Examination.
• Completion of sixty (60) semester hours at a regionally accredited or New York State registered two (2) or four (4) year college or university; or
• Graduation from high school or possession of a high school equivalency diploma and two (2) years of experience in dispatching emergency personnel or working as a telecommunications operator in the public safety area; or
• An equivalent combination of training and experience as defined by the limits of (A) and (B)

NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full time experience requirements.

Rate of Pay
$25.695 per hour to $35.574 per hour.

Contact Information
You may download an employment application at www.amherst.ny.us keyword search type "EMPLOYMENT" or pick up application at:

Human Resources Department
Amherst Town Hall
5583 Main Street
Williamsville NY 14221

General Employment Information

Human Resources
5583 Main St
Williamsville, NY 14221
[phone]
9:00 AM - 5:00 PM (Mon-Fri)

Additional Resources

• Employment Applications
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