Patient Experience Coordinator – Dermatology Front Desk

Anne Arundel Dermatology; Time; On-site; NOK 183,000 - 236,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Short-term and long-term disability

Company provided Basic Life/AD&D

Paid time off

Paid holidays

Retirement Savings account

Employee discount on cosmetic services

Job summary

Anne Arundel Dermatology is seeking a Front Desk Receptionist to join our Academic Alliance in Dermatology team in St. Petersburg, FL. The role focuses on creating a positive patient experience, front office operations, patient check-in/out, scheduling, payments, insurance information, and maintaining accurate records.

Schedule: Tuesday - Friday | 11:00 AM - 7:00 PM. Join a network with 20+ locations and over 30 years of dermatology expertise, offering comprehensive medical and cosmetic

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards.
• Experience using electronic medical records (EMR/EHR) preferred.
• Comfortable using multi-line phone systems and standard office equipment.
• Ability to work effectively both independently and as part of a team.
• Flexibility to travel to and provide coverage at nearby practice locations as needed.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Attention to detail

Time management

Team player

HIPAA knowledge

Education

High school diploma or GED

Tools

EMR/EHR

Phone systems

Scheduling software

Job description

Anne Arundel Dermatology is seeking a Front Desk Receptionist to join our Academic Alliance in Dermatology team in St. Petersburg, FL. The role focuses on creating a positive patient experience, front office operations, patient check-in/out, scheduling, payments, insurance information, and maintaining accurate records.

Schedule: Tuesday - Friday | 11:00 AM - 7:00 PM. Join a network with 20+ locations and over 30 years of dermatology expertise, offering comprehensive medical and cosmetic