Patient Experience & Check-In Specialist

University of Utah Health Hospitals and Clinics; Time; On-site; NOK 338,000 - 451,000; Full time

Job summary

University of Utah Health Hospitals and Clinics is seeking a patient-facing registrar who greets patients, registers them in Epic, verifies demographics and insurance, and collects payments. The role supports smooth clinic operations and patient flow, working under supervision to follow department protocols.

You will schedule basic appointments, coordinate with clinicians, radiology, and labs, assist with MyChart and kiosks, and help patients navigate the welcome and check-in processes to ensure

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year in healthcare or customer service.
• Basic understanding of clinic scheduling and patient flow.

Responsibilities

• Greet and register patients, verify demographics and insurance in Epic.
• Schedule appointments and coordinate with doctors, radiology, and labs.
• Answer phone calls and messages; manage front-desk communications.
• Handle payments and reconcile cash drawers; maintain financial accuracy.
• Assist patients with MyChart and self-check-in kiosks, and provide directions.

Skills

Communication

Customer service

Time management

Multitasking

Interpersonal skills

Attention to detail

Education

High school diploma

Tools

Epic scheduling

Epic registration

MyChart

Kiosks

Job description

University of Utah Health Hospitals and Clinics is seeking a patient-facing registrar who greets patients, registers them in Epic, verifies demographics and insurance, and collects payments. The role supports smooth clinic operations and patient flow, working under supervision to follow department protocols.

You will schedule basic appointments, coordinate with clinicians, radiology, and labs, assist with MyChart and kiosks, and help patients navigate the welcome and check-in processes to ensure