Outbound Fulfillment Lead - On-Time Shipping Savings

Boomtown Accelerators; Oslo fylke; On-site; NOK 473,000 - 520,000; Full time

Job summary

GoodBuy Gear is seeking an Outbound Fulfillment Manager to oversee daily outbound operations, including picking, packing, and shipping, at our Ohio Operations Center. You will own outbound performance, drive improvements, and ensure orders ship accurately, on time, and cost-effectively.

You will lead and develop the team, manage staffing, monitor KPIs, and collaborate with Customer Care to resolve order issues.

Qualifications

• Leadership or management experience in warehouse, fulfillment, logistics, or a similar operational environment.
• Demonstrated ability to train, coach, and hold employees accountable for performance.
• Strong understanding of warehouse fulfillment processes, productivity metrics, and quality standards.
• Experience monitoring operational KPIs and implementing data-driven improvements.
• Ability to manage labor, priorities workloads, and make effective real-time operational decisions.
• Strong problem-solving skills with the ability to identify root causes and implement solutions.
• Understanding of shipping expenses, fulfillment efficiency, and cost-reduction opportunities.
• Strong organizational, communication, and time-management skills.
• Demonstrated history of identifying and implementing process improvements.
• Strong attendance, reliability, and commitment to operational consistency.
• Ability to train and develop employees while building a culture of accountability and continuous improvement.

Responsibilities

• Run daily outbound operations, leading pick, pack, and ship to ensure on-time, accurate orders.
• Own the 2-business-day shipping SLA and act to prevent late shipments.
• Lead and develop the outbound team, including coaching and onboarding of new hires.
• Maintain a safe and clean work floor, enforce safety standards, and stock stations.
• Audit shipping accuracy, mis-sorts, and split shipments to protect order integrity.
• Resolve outbound exceptions, identify root causes, and implement lasting fixes.
• Reduce shipping costs through packaging, carrier selection, and process changes.
• Manage supplies to prevent line slowdowns and stockouts.
• Collaborate with Customer Care and other departments on order issues.
• Track departmental KPIs and report results, risks, and initiatives to senior leadership.

Skills

Leadership

Coaching

KPI tracking

Data-driven

Decision making

Problem solving

Cost reduction

Safety

Training

Job description

GoodBuy Gear is seeking an Outbound Fulfillment Manager to oversee daily outbound operations, including picking, packing, and shipping, at our Ohio Operations Center. You will own outbound performance, drive improvements, and ensure orders ship accurately, on time, and cost-effectively.

You will lead and develop the team, manage staffing, monitor KPIs, and collaborate with Customer Care to resolve order issues.