Operations Manager

Sherwin-Williams; Lillestrøm; On-site; NOK 720,000 - 920,000; Full time

Benefits offered by this job

Senior leadership role

EMEA regional collaboration

Competitive compensation

Job summary

Sherwin-Williams is seeking a senior operations leader on site in Norway. You will oversee daily operations, safety, quality and customer service while driving cost management and staff development. This role partners with regional leadership to deliver on KPIs and strategic goals.

You will coach teams, manage inventories, and ensure compliance with EHS and company policies. Travel to other European sites may be required as part of the leadership scope.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 3–5 years of experience in customer relations, logistics and operational team management.
• Experience with Environmental, Health & Safety regulations and management.
• Knowledge of facility installations and relevant regulations.
• Experience working with internal management systems and operational processes.
• Strong understanding of business performance, costs and key operational metrics.

Responsibilities

• Lead day-to-day operations of the facility and drive continuous improvement initiatives.
• Take overall responsibility for site performance, including volume, quality, cost, service and operational efficiency.
• Lead and engage employees, providing clear direction, coaching, feedback and support to develop individual and team performance.
• Champion customer satisfaction and ensure the facility consistently delivers agreed customer and service expectations.
• Ensure full compliance with Sherwin-Williams policies and procedures, legal requirements, EHS, safety, security and hazardous material handling standards.
• Monitor operational activities and performance against agreed KPIs and business objectives.
• Support the achievement of facility sales, operating profit, volume and margin targets.
• Manage inventory levels and ensure effective stock management and accurate annual physical inventory.
• Support the facility capital plan and identify suitable equipment, technologies and working practices to improve efficiency and reduce costs.
• Monitor and report KPIs, improvement initiatives and operational projects, sharing best practices across the EMEA organization where appropriate.
• Oversee equipment maintenance and troubleshooting, coordinating external technical support where required.
• Support the management of customer complaints and act as an escalation point for operational and customer-related issues.
• Lead or support Health, Safety and Environmental improvement initiatives and ensure a safe working environment.
• Ensure effective implementation of HR processes, with particular focus on employee engagement, performance management and talent development.
• Identify and address urgent operational, safety, quality and environmental issues with a strong sense of urgency.
• Effectively communicate with and mobilize teams across all levels of the organization and elevate issues appropriately.
• Travel occasionally to other Sherwin-Williams sites in Europe as required.

Skills

Leadership

People leadership

Problem solving

Data analysis

EHS knowledge

Communication

Multitasking

Education

Bachelor's degree or equivalent

Tools

MIRA

Discovery

ECOMET

Job description

Job Description

As the senior operational leader on site, you will be accountable for operations, safety, quality, customer service, cost management and employee leadership. You will provide day-to-day leadership across all site activities, ensuring compliance with legal, regulatory and Sherwin-Williams requirements while delivering operational, financial and customer service objectives.

This is a highly visible leadership role for someone who enjoys working close to the operation, developing people, solving problems and driving continuous improvement.

Responsibilities

Your Main Responsibilities

• Lead the day-to-day operations of the facility and drive continuous improvement initiatives.
• Take overall responsibility for site performance, including volume, quality, cost, service and operational efficiency.
• Lead and engage employees, providing clear direction, coaching, feedback and support to develop individual and team performance.
• Champion customer satisfaction and ensure the facility consistently delivers agreed customer and service expectations.
• Ensure full compliance with Sherwin-Williams policies and procedures, legal requirements, EHS, safety, security and hazardous material handling standards.
• Monitor operational activities and performance against agreed KPIs and business objectives.
• Support the achievement of facility sales, operating profit, volume and margin targets.
• Manage inventory levels and ensure effective stock management and accurate annual physical inventory.
• Support the facility capital plan and identify suitable equipment, technologies and working practices to improve efficiency and reduce costs.
• Monitor and report KPIs, improvement initiatives and operational projects, sharing best practices across the EMEA organization where appropriate.
• Oversee equipment maintenance and troubleshooting, coordinating external technical support where required.
• Support the management of customer complaints and act as an escalation point for operational and customer-related issues.
• Lead or support Health, Safety and Environmental improvement initiatives and ensure a safe working environment.
• Ensure effective implementation of HR processes, with particular focus on employee engagement, performance management and talent development.
• Identify and address urgent operational, safety, quality and environmental issues with a strong sense of urgency.
• Effectively communicate with and mobilize teams across all levels of the organization and elevate issues appropriately.
• Travel occasionally to other Sherwin-Williams sites in Europe as required.

Qualifications

What We Are Looking For

Education & Experience

• Bachelor’s degree or equivalent in a relevant field is required.
• 3–5 years of experience in customer relations, logistics and operational team management.
• Experience with Environmental, Health & Safety regulations and management.
• Knowledge of facility installations and relevant regulations.
• Experience working with internal management systems and operational processes.
• Strong understanding of business performance, costs and key operational metrics.

Technical & Professional Skills

• Strong computer skills and ability to work with operational and business systems.
• Ability to manage multiple priorities, deadlines and operational challenges effectively.
• Strong problem-solving and decision-making skills.
• Ability to analyse data, identify risks and translate objectives into clear action plans.
• Experience with maintenance, equipment troubleshooting or operational technical matters is an advantage.
• Knowledge of Sherwin-Williams systems such as MIRA, Discovery and ECOMET is an advantage.
• Strong understanding of safety, loss prevention, security and hazardous material handling requirements.

Leadership & Personal Competencies

• Strong leadership presence with the ability to motivate and engage employees.
• Excellent coaching and people-development skills.
• Ability to build positive working relationships and establish trust across different teams and functions.
• Customer-focused mindset with strong communication and interpersonal skills.
• Ability to make timely, fact-based decisions and take ownership of outcomes.
• Strong planning, organization and prioritization skills.
• Proactive approach to identifying opportunities and implementing solutions.
• Ability to lead through change and drive a culture of continuous improvement.
• Comfortable working independently while collaborating effectively with regional and cross-functional teams.

Language Requirements

• Local language of the facility: Advanced level – written, spoken and reading.
• English: Advanced level – written, spoken and reading.

What We Offer

• Annual gross salary in the range of: 720 000 NOK – 920 000 NOK
• A senior operational leadership role within an international organization.
• High level of responsibility and visibility within the facility and wider EMEA organization.
• The opportunity to lead people, operations and continuous improvement initiatives.
• Close cooperation with regional leadership and other functions across the organization.
• Opportunities to develop your leadership, operational and commercial competencies.
• A collaborative environment where your experience and ideas can have a direct impact on business performance.

If you are an experienced operational leader who combines strong people leadership, customer focus, operational discipline and a continuous-improvement mindset, we would love to hear from you.

About Us

• Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.