Norwegian-Speaking Auto Customer Advocate — Greece

Mercier Consultancy MD; Norway; On-site; NOK 215,000 - 323,000; Full time

Benefits offered by this job

13th & 14th salary

Monthly performance bonus

Fully paid relocation

Fully paid training programs

Private health insurance

Job summary

Mercier Consultancy Group is seeking a Norwegian-speaking Customer Agent for Mercedes to support Norwegian clients from Greece. You will handle inquiries via phone, email, and live chat, resolving issues and providing product information while upholding the Mercedes brand.

The role includes relocation support and onboarding in a fast-paced, luxury automotive environment. The ideal candidate excels in customer service, communicates fluently in Norwegian and English, and possesses a passion for

Qualifications

• Native or fluent Norwegian (spoken and written) is mandatory.
• Excellent proficiency in English for international communication.
• EU passport or work permit for Greece is required.
• Customer service experience is valued.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide exceptional customer support to Mercedes owners in Norway via phone, email, and live chat.
• Manage inquiries and troubleshoot vehicle features and services.
• Assist with service scheduling and general product information.
• Maintain accurate CRM records of customer interactions.
• Collaborate with internal departments to resolve issues efficiently.
• Stay updated on Mercedes models and technology developments.
• Provide personalized ownership advice to Mercedes clients.

Skills

Norwegian language fluency

English proficiency

Customer service mindset

Problem-solving skills

EU passport or Greece work permit

Job description

Mercier Consultancy Group is seeking a Norwegian-speaking Customer Agent for Mercedes to support Norwegian clients from Greece. You will handle inquiries via phone, email, and live chat, resolving issues and providing product information while upholding the Mercedes brand.

The role includes relocation support and onboarding in a fast-paced, luxury automotive environment. The ideal candidate excels in customer service, communicates fluently in Norwegian and English, and possesses a passion for