Norwegian Night Shift Customer Support Agent - iGaming

Next Job Abroad; Fredrikstad; On-site; NOK 270,000 - 367,000; Full time

Benefits offered by this job

Relocation support

Health & Wellness

Commute allowance

Career progression

Night shift allowance

Job summary

Next Job Abroad is seeking a Norwegian-speaking Customer Support Specialist to join an established iGaming company in Malta, providing night-shift friendly, multichannel support to players.

You will handle live chat and email inquiries in Norwegian and English, assist with KYC, document processing, and payments, and escalate complex cases to specialized departments as needed. Relocation support and private health benefits are included.

Qualifications

• At least 1 year of customer support experience (chat/email).
• Native-level Norwegian and professional English fluency.
• Willingness to work night shifts with high focus.
• Experience in iGaming is a significant advantage.
• Calm, structured communication style and ability to work independently.

Responsibilities

• Provide multichannel support (live chat and email) in Norwegian and English.
• Manage player verification (KYC), documents, and payment queries.
• Identify and escalate Responsible Gaming and suspicious behavior.
• Troubleshoot account issues and provide structured solutions.
• Escalate complex cases toFraud, VIP, or Payments as needed.

Skills

Norwegian language proficiency

English language proficiency

Customer support experience

Night shift readiness

Independent work style

Job description

Some people run on coffee. Others run on moonlight. If you are a natural night owl who thrives in a calm, independent environment, this is your lane.

We are seeking experienced Norwegian-speaking Customer Support Specialists to join an established iGaming company in Malta—Europe's premier hub for online gaming and tech. You will be the first point of contact for our players, ensuring a safe, professional, and high-quality experience while the rest of the world sleeps.

Why Malta?

• Daytime Freedom: Enjoy the Mediterranean sun, beaches, and cafes while others are in the office
• International Hub: Join a massive social scene within the iGaming and tech community
• Easy Travel: Use your days off to explore Europe from a central Mediterranean base

What You'll Be Doing

• Multichannel Support: Handle live chat and email inquiries in your native language (Finnish or Norwegian) and English
• Account Management: Assist with player verification (KYC), document processing, and payment queries
• Player Safety: Identify and escalation Responsible Gaming situations and suspicious behavior
• Technical Troubleshooting: Investigate account issues and provide structured solutions
• Growth: Escalate complex cases to specialized departments (Fraud, VIP, or Payments)

Requirements

• Language Skills: Native-level fluency in Norwegian, plus professional fluency in English
• Experience: At least 1 year of previous experience in customer support (Chat/Email based)
• Night Owl DNA: You genuinely prefer working night shifts and can maintain high focus during evening hours
• Industry Knowledge: Previous experience in iGaming is a significant advantage
• Soft Skills: A calm, structured communication style and the ability to work independently

Benefits

• Competitive Salary + Night Shift Allowance
• Relocation Support: Comprehensive package for those moving from within the EU
• Health & Wellness: Private health insurance and access to onsite gym, sauna, and recovery facilities
• Commute Allowance: Extra support for your travel to and from the office
• Career Progression: This role is a fast track into specialized industry roles like Fraud, Compliance, or VIP Management