Norwegian Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Next Job Abroad; Oslo; On-site; NOK 256,000 - 313,000; Full time

Benefits offered by this job

Relocation package

Health care benefits

Fully paid training

Great Place to Work certification

Bonuses

Job summary

Next Job Abroad is seeking a Norwegian-speaking Customer Support Agent to assist players in Malta within the iGaming sector. You will handle inquiries via chat, email, and phone, ensuring a seamless gaming experience while embracing a new culture and relocation.

The role requires fluency in Norwegian and English, prior customer support experience, and the ability to multitask under pressure. A relocation package and ongoing training accompany a competitive benefits package.

Qualifications

• Fluency in Norwegian and English; additional languages a plus.
• Previous customer support experience preferred.
• Ability to multi-task and stay calm under pressure.
• Willing to relocate to Malta.

Responsibilities

• Deliver exceptional customer support via chat, email, and phone to Norwegian-speaking clients.
• Resolve customer queries and issues in a timely and professional manner.
• Inform and educate customers about our products and gaming services.
• Collaborate effectively with team members to maintain high service standards.
• Document and track customer interactions using our CRM system.
• Gather and report customer feedback to assist in service enhancements.
• Engage in ongoing training to improve service skills and product knowledge.

Skills

Norwegian language

English proficiency

Customer support

CRM software

Multitasking

Willing to relocate

Job description

Join Next Job Abroad as a Norwegian Speaking Customer Support Agent in the exhilarating world of iGaming in Malta! This position offers a unique opportunity to combine your customer service skills with your passion for gaming, all while enjoying life on a beautiful Mediterranean island. As a vital member of our support team, you will assist Norwegian-speaking players, ensuring they have a seamless and enjoyable gaming experience.

Your role as a Customer Support Agent includes addressing customer inquiries, troubleshooting issues, and providing informative guidance across multiple communication channels. If you are friendly, communicative, and service-oriented, this could be the perfect role for you. Plus, we provide a relocation package to help you settle into your new life in Malta!

Responsibilities

• Deliver exceptional customer support via chat, email, and phone to Norwegian-speaking clients.
• Resolve customer queries and issues in a timely and professional manner.
• Inform and educate customers about our products and gaming services.
• Collaborate effectively with team members to maintain high service standards.
• Document and track customer interactions using our CRM system.
• Gather and report customer feedback to assist in service enhancements.
• Engage in ongoing training to improve service skills and product knowledge.

• Fluency in Norwegian and proficiency in English; knowledge of additional languages is a plus.
• Previous experience in customer support or a related field is advantageous.
• Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
• Ability to multitask and remain calm under pressure.
• Familiarity with CRM software and customer support platforms is desirable.
• Willingness to relocate to Malta and embrace a new culture.
• A passion for gaming and understanding of the iGaming sector is a significant advantage.

• Career growth opportunities in a renowned iGaming company.

• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!