Network Support Engineer

Brainotech IT Solutions GmbH; Førde; On-site; NOK 420,000 - 600,000; Full time

Job summary

Brainotech IT Solutions is seeking a Network Support Engineer – Level 1 to provide first-line technical assistance for our enterprise network infrastructure. You will help ensure connectivity, performance, and timely resolution of incidents in a fast-paced, collaborative environment.

The ideal candidate has 1–2 years in network support, familiarity with TCP/IP, DNS, DHCP, VPNs and firewalls, and a proactive approach to problem solving in a global IT services setting. CCNA is a plus.

Qualifications

• 1–2 years of experience in network support or IT infrastructure
• CCNA certification preferred or equivalent
• Experiences with enterprise network environments and ticketing systems
• Exposure to VPNs, firewalls and network security concepts
• Solid troubleshooting and analytical skills

Responsibilities

• Provide Level 1 support for network incidents and service requests
• Monitor network performance and identify connectivity issues
• Troubleshoot LAN/WAN, Wi‑Fi, and basic routing/switching problems
• Manage and update tickets within defined SLAs
• Assist in configuration and installation of network devices (routers, switches, APs)
• Support VPN connectivity and user access issues
• Maintain documentation of incidents, configurations, and resolutions
• Escalate complex issues to Level 2/3 teams as required
• Communicate with end-users and internal IT teams
• Coordinate with vendors and service providers as needed

Skills

TCP/IP

DNS

DHCP

Routers & Switches

Firewalls

Wireless Networks

Monitoring Tools

Troubleshooting

Communication

Education

CCNA certification (preferred)

Tools

VPN

Firewall appliances

Wi‑Fi Controllers

Ticketing System

Router/Switch configuration

Job description

Brainotech IT Solutions is a global IT services and managed infrastructure company providing end-to-end enterprise technology solutions. The company specializes in supporting distributed organizations with scalable IT operations, field engineering, and infrastructure management.

About the Role

The Network Support Engineer – Level 1 is responsible for providing first-level technical support for network infrastructure, ensuring connectivity, performance, and timely resolution of network-related issues. This role ensures alignment between operational execution and business objectives while maintaining service quality, uptime, and SLA compliance.

Key Responsibilities

Functional

• Provide Level 1 support for network-related incidents and service requests
• Monitor network performance and identify connectivity issues
• Troubleshoot LAN/WAN, Wi‑Fi, and basic routing/switching problems

Operational / Delivery

• Manage and update tickets within defined SLAs
• Assist in configuration and installation of network devices (routers, switches, access points)
• Support VPN connectivity and user access issues

Governance & Process

• Maintain documentation of incidents, configurations, and resolutions
• Ensure adherence to network support standards and procedures
• Escalate complex issues to Level 2/3 teams as required

Stakeholder Management

• Communicate with end-users and internal IT teams
• Coordinate with vendors and service providers when needed
• Provide timely updates to supervisors and stakeholders
• Timely resolution of network support tickets
• Accurate documentation and reporting
• Stable and reliable network connectivity
• Proactive monitoring and issue identification
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Knowledge of routers, switches, firewalls, and wireless networks
• Familiarity with network monitoring tools
• Strong troubleshooting and analytical skills
• Good communication and customer service abilities
• Ability to work in a fast-paced, team-oriented environment

Preferred Experience

• 1–2 years of experience in network support or IT infrastructure
• Certifications such as CCNA (preferred) or equivalent
• Experience with enterprise network environments and ticketing systems
• Exposure to VPNs, firewalls, and network security concepts

Success Measures

• SLA adherence and ticket resolution time
• Network uptime and performance stability
• Accuracy of documentation and reporting