Liquid Cooling Service Delivery Engineer

Dell Technologies Inc.; Oslo; On-site; NOK 900,000 - 1,100,000; Full time

Job summary

Dell Technologies in Oslo, Norway, is seeking a DLC Service Delivery Engineer to lead the deployment and ongoing management of liquid-cooled data center infrastructure supporting AI, HPC, and enterprise workloads.

You will drive incident handling, governance, and automation initiatives while partnering with engineering and facilities teams to ensure high availability, reliability, and performance across critical environments.

Qualifications

• Extensive experience delivering infrastructure services and operating in complex environments.
• Strong knowledge of governance, incident management, and service reliability practices.
• Experience supporting AI, HPC, or data center infrastructure environments has value.
• Proficient in monitoring, observability, telemetry, and analytics platforms.
• Excellent stakeholder management and troubleshooting capabilities.

Responsibilities

• Lead deployment, onboarding, and ongoing management of liquid-cooled data center infrastructure services.
• Ensure high availability, performance, and operational readiness for AI/HPC workloads.
• Drive incident and problem management, root cause analysis, and service restoration.
• Develop and maintain runbooks, standards, and governance processes.
• Collaborate with engineering and facilities teams to integrate services and enable automation.

Skills

Service delivery

Infrastructure operations

SRE

Governance

Monitoring platforms

Observability

Troubleshooting

Stakeholder management

Education

Advanced degree in related field

Tools

Monitoring tools

Analytics platforms

Automation tooling

Job description

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

We are seeking a highly skilled DLC (Direct Liquid Cooling) Service Delivery Engineer to lead the delivery, operational management, and continuous improvement of Dell liquid-cooled infrastructure solutions supporting AI, HPC, and enterprise workloads.

Key Responsibilities

• Lead deployment, onboarding, and operational management of liquid-cooled data center infrastructure services.
• Ensure high availability, reliability, performance, and operational readiness of liquid-cooling environments supporting AI and HPC workloads.
• Drive incident management, problem management, root cause analysis, and service restoration activities.
• Develop and maintain operational procedures, runbooks, standards, and governance processes.
• Collaborate with engineering and facilities teams to ensure seamless service integration and support.
• Drive automation initiatives that improve service reliability and operational efficiency.

Take the first step toward your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Requirements

• Extensive experience in service delivery, infrastructure operations, SRE, or infrastructure management.
• Expertise in infrastructure lifecycle management, service operations, and operational governance.
• Experience supporting AI, HPC, or data center infrastructure environments.
• Strong knowledge of monitoring, observability, telemetry, and analytics platforms.
• Excellent stakeholder management and troubleshooting skills.

Preferred Qualifications

• Experience with liquid cooling technologies and thermal management systems.
• Knowledge of AI, HPC, GPU clusters, or hyperscale data centers.
• Experience with predictive analytics and AI-driven operational automation.
• Advanced degree in a related technical field.
• Fluent in English and one Nordic language (Norwegian, Swedish, Danish).

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.