Library Helpdesk: Tech Support & Patron Help

City of Mission Texas; Gjøvik; On-site; NOK 115,000 - 163,000; Full time

Job summary

The City of Mission Texas invites applications for Library Helpdesk. This role supports patrons in access to information and library materials, offering first-level technical support across library areas.

Shifts may vary including days, evenings, and weekends; leadership opportunities may arise in assigned areas. Required: high school diploma or GED; experience with library functions and Windows-based tech support preferred; bilingual abilities helpful but not required.

Qualifications

• High school graduation or GED required.
• Experience in library functions preferred.
• Experience in Windows-based technical support preferred.
• Bilingual preferred but not required.

Responsibilities

• Proficiency in Microsoft Office (Word, PowerPoint and Excel).
• Walk end users through problem solving and provide on-site training.
• Input, check, verify and create bibliographic information.
• Shelve books and materials daily.
• Answer patron telephone calls and provide reference assistance.
• Assist with closing of the Library as needed.

Skills

General knowledge of LibraryProcedures

Judgement and problem solving

Computer Systems & Networks

Public relations & professionalism

Customer service & communication

Phone communication skills

Independence & self-direction

English/Spanish communication

Teamwork with staff

Time management in fast-paced env

Attention to detail in bibliographic

Safety and courtesy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The City of Mission Texas invites applications for Library Helpdesk. This role supports patrons in access to information and library materials, offering first-level technical support across library areas.

Shifts may vary including days, evenings, and weekends; leadership opportunities may arise in assigned areas. Required: high school diploma or GED; experience with library functions and Windows-based tech support preferred; bilingual abilities helpful but not required.