IT SUPPORT SPECIALIST

Onyx Technologies Group; Time; Hybrid; NOK 480,000 - 600,000; Full time

Job summary

Onyx Technologies Group is seeking an IT Support Specialist to keep the Group's people productive by resolving day-to-day technology issues and maintaining dependable workplace systems. The role blends troubleshooting, device setup, access administration, and documentation in a hybrid, full-time setting within the Onyx Technologies business unit.

You will support laptops, accounts, and business apps, diagnose incidents, and ensure compliance with approved controls while helping colleagues use

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Working knowledge of Windows/macOS support, networking fundamentals, Microsoft 365 or Google Workspace, endpoint troubleshooting, and service-desk practices.
• Clear communication, strong documentation habits, and the judgement to handle users and operational information with care.
• CompTIA A+, Network+, ITIL or relevant cloud-support certification is an advantage.

Responsibilities

• Provide clear, timely first- and second-line support for laptops, accounts, business applications, connectivity, and collaboration tools.
• Diagnose incidents, document work accurately, and follow issues through to a confirmed resolution.
• Set up and maintain user devices, access permissions, software, and core workplace technology in line with approved controls.
• Monitor recurring issues, improve support guidance, and escalated infrastructure or security risks with useful technical context.
• Help colleagues use technology safely through patient guidance on account security, data handling, and reliable working practices.

Skills

Windows/macOS support

Networking basics

Microsoft 365

Google Workspace

Endpoint troubleshooting

Service desk practices

Education

Bachelor's degree in IT or related field

Tools

CompTIA A+

Network+

ITIL

Microsoft certs

Google certs

Cisco certs

Job description

Group Divisions

The Onyx ecosystem

Seventeen operating fronts. One shared standard.

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Cloud & AI Financial Technologies Vision Mobility Logistics Communications Media Product Engineering Smart Infrastructure Energy Health Technologies Property Technologies Commerce Government Solutions Ventures Foods & Consumer Hospitality & Leisure

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Onyx Group / Technology Operations

IT Support Specialist

Keep the Group's people productive by resolving day-to-day technology issues and maintaining dependable workplace systems.

Hybrid Full-time

Business unit Onyx Technologies

Smart Group Customer Support

About The Role

Where you will make an impact

You will provide practical technical support across the systems employees use every day. The role combines troubleshooting, device and account setup, access administration, documentation, and the judgement to recognise when a recurring issue points to a larger infrastructure or security problem.

What you will do

Core responsibilities

• Provide clear, timely first- and second-line support for laptops, accounts, business applications, connectivity, and collaboration tools.
• Diagnose incidents, document work accurately, and follow issues through to a confirmed resolution.
• Set up and maintain user devices, access permissions, software, and core workplace technology in line with approved controls.
• Monitor recurring issues, improve support guidance, and escalated infrastructure or security risks with useful technical context.
• Help colleagues use technology safely through patient guidance on account security, data handling, and reliable working practices.

What we are looking for

Role requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Working knowledge of Windows or macOS support, networking fundamentals, Microsoft 365 or Google Workspace, endpoint troubleshooting, and service-desk practices.
• Clear communication, strong documentation habits, and the judgement to handle users and operational information with care.
• CompTIA A+, Network+, ITIL, Microsoft, Google, Cisco, or relevant cloud-support certification is an advantage.

What success looks like

Outcomes that matter

• Users receive timely support and issues are followed through to confirmed resolution.
• Device, account, and access setup is accurate and aligned with approved controls.
• Recurring incidents are documented well enough to reduce repeat support effort.
• Infrastructure or security risks are escalated early with useful technical evidence.

Why Onyx

Clear standards. Real ownership.

Onyx Technologies Group is building from Ghana across technology, software, cloud, financial technology, and emerging businesses. You will work with teams that value practical execution, technical quality, customer outcomes, and the responsibility to build systems that can scale.

Building technology-powered businesses that last.

Thoughtful products, strong operations, and long-term partnerships.

Group

Global operations

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Contact the Group

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